Americas IT Strategy & Relationship Director

IRC - International Rescue Committee; United States; Hybrid; USD 119,000 - 145,000; Full time

Benefits offered by this job

10 paid sick leave

10 U.S. holidays

20-25 generous paid time off

Medical insurance starting at $163/月

Dental starting at $6.50/月

Vision starting at $5/月

Flexible spending accounts

403(b) retirement savings plan

Disability and life insurance

Employee Assistance Program (EAP)

Job summary

The International Rescue Committee (IRC) in the United States is seeking an IT Business Relationship Director to align IT service delivery with program needs across the Americas (US and LATAM). This role sits at the intersection of IT and operations, building trust with leadership and translating requirements into actionable IT solutions.

Based in the US with a hybrid work model, you will own escalations, manage KPIs, and partner with HQ IT to deliver secure, scalable technology that supports

Qualifications

• 6-8 years in a relationship management or program/operations role bridging technical and non-technical stakeholders
• Familiarity with IT service management lifecycles and ability to engage credibly with technical teams
• Experience translating operational needs into technical priorities and representing capability to leadership
• Experience defining and tracking KPIs, SLAs, and conducting stakeholder reviews
• Spanish language proficiency

Responsibilities

• Serve as senior IT partner to program leadership delivering strategic guidance on IT service delivery and risks
• Maintain regular engagement with leaders to align IT priorities with program needs and provide visibility of service delivery
• Own escalation pathways and ensure timely resolution with IT leads, vendors, or procurement
• Build familiarity with program context to advise on field feasibility of IT solutions
• Lead cross-office knowledge sharing and coordinate IT initiatives across the Americas

Skills

Relationship management

Business partnering

Program/operations bridging

IT service delivery

Leadership communication

Tools

ITIL

Agile/Scrum

Job description

The International Rescue Committee (IRC) in the United States is seeking an IT Business Relationship Director to align IT service delivery with program needs across the Americas (US and LATAM). This role sits at the intersection of IT and operations, building trust with leadership and translating requirements into actionable IT solutions.

Based in the US with a hybrid work model, you will own escalations, manage KPIs, and partner with HQ IT to deliver secure, scalable technology that supports