Global CRM Platform Lead

International Rescue Committee(San Diego Office); New York (NY); Remote; USD 113,000 - 120,000; Full time

Job summary

The International Rescue Committee (IRC) seeks an Associate Director to own the Salesforce platform, shaping strategy, architecture and team leadership for a global nonprofit CRM. You will drive platform roadmap, evaluate AI integrations, and partner with fundraising, finance and programme teams while upholding data protection standards.

This role is fully remote with travel as needed, reporting to the Senior Director, Marketing Technology.

Qualifications

• Significant experience leading an enterprise Salesforce platform in a complex, multi-country organisation.
• Experience as product/platform owner with roadmaps and demand governance.
• Deep Salesforce architecture knowledge: data model, automation, security, integrations.
• Experience managing a team of technical professionals and coordinating contractors.
• Experience with incident, change and release management in platform operations.
• Experience with APIs, ETL, integration platforms and cross-system data flows.
• Strong stakeholder management and ability to explain technical options to non-technical audiences.
• Experience with Agile delivery using Git and Jira.

Responsibilities

• Act as global product and platform owner for IRC’s Salesforce ecosystem.
• Develop and maintain a prioritised CRM roadmap aligned with IRC’s fundraising and programme objectives.
• Lead evaluation of Salesforce Nonprofit Cloud, migration strategy and plan if approved.
• Oversee responsible adoption of AI within the CRM ecosystem, including Agentforce and external models.
• Set design and build standards for declarative and programmatic development.
• Oversee integrations with donation platforms, finance systems and data warehouse; ensure reliable data flows.
• Lead, coach and develop a team of Salesforce admins/developers/business analyst.
• Govern platform governance: access, security, data quality, business continuity and GDPR compliance.

Skills

Enterprise Salesforce leadership

Platform ownership

Salesforce architecture

Team management

Incident/change/release mgmt

APIs/ETL/integration

Stakeholder communication

AGILE JIRA Git

Education

Bachelor’s degree in IT/CS or related

Tools

Salesforce Nonprofit Cloud

NPSP

Apex/Lightning Web Components

Outlook integration

Job description

The International Rescue Committee (IRC) seeks an Associate Director to own the Salesforce platform, shaping strategy, architecture and team leadership for a global nonprofit CRM. You will drive platform roadmap, evaluate AI integrations, and partner with fundraising, finance and programme teams while upholding data protection standards.

This role is fully remote with travel as needed, reporting to the Senior Director, Marketing Technology.