IT Real-Time Crime Center (RTCC) Technology Manager

spokanecounty; United States; Hybrid; USD 89,000 - 124,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Spokane County IT / Sheriff department seeks an experienced IT professional to support sworn and non-sworn staff. The role covers camera systems, IP connectivity, cloud apps, and server management, with duties including troubleshooting and vendor coordination.

In-office work is required until training is complete, after which a hybrid schedule may be available at management discretion. Requires a BA/CS or equivalent plus five years' experience and a background check.

Qualifications

• Bachelor's Degree in Computer Science or closely related field plus five years of in-depth technical experience or equivalent.
• In lieu of degree, additional relevant training or experience will be considered.
• Successful completion of background check, including comprehensive criminal history check.

Responsibilities

• Develops, presents, and recommends projects and equipment or software proposals to staff and management groups.
• Provides analysis and design of new and existing software, hardware, AV needs, interviewing users to determine requirements and coordinating capacity.
• Installs and supports vendor-supplied applications/AV systems and coordinates maintenance and testing.
• Performs quality assurance to ensure accuracy of information.
• Maintains knowledge of video monitor console equipment and related procedures.
• Analyses outages and resolves technical problems to minimize recurrence.
• Sets up workstations with computers and peripherals and documents network/AV architecture.

Skills

Remote camera tech

AV systems administration

Server management

Troubleshooting

Education

Bachelor's Degree in Computer Science

Tools

Windows OS

Server software

Video surveillance software

Job description

Employee Type: Regular

Department: Information Technology / Sheriff

Salary: $88,744.84 - $124,194.07 Annually / $7,395.40 - $10,349.51 Monthly / $42.67 - $59.71 Hourly

Scheduled Weekly Hours: 40

Overtime Eligible: No

Job Posting Date Range: 10/20/2026 - Until Filled

Job Summary: NOTE: In office work is required until training is complete and then a HYBRID schedule is available at the discretion of the manager or supervisor.

This position will support both sworn and non-sworn Spokane County Sheriff's Office employees through providing technical assistance in the areas of static and mobile cameras, video, IP connectivity, cloud applications, computer and server management, voice, data communication, and general software and hardware maintenance including trouble shooting.

Work is performed according to departmental and section rules, regulations, and procedures. Supervision is received from IT managerial team. The latter will supervise, and review work methods, records, accuracy, effectiveness, and for adherence to rules, regulations, policy, and procedures. Assignments will be directed from Law Enforcement team.

Job Description

The following documents are required to be submitted with your application. Applications that do not include all required documents may not be considered:

• Resume
• Cover Letter

ESSENTIAL JOB FUNCTIONS

• Develops, presents, and recommends projects and necessary equipment or software proposals to staff and management groups.
• Provides analysis and design of new and existing software, hardware, AV needs, conducting customer interviews to determine system requirements, coordination of user requirements with existing and projected computer capacity and capabilities, determination of appropriate system platform and applications to meet end users' needs, testing, user training, coordination of ongoing maintenance, including enhancement requests.
• Installs and provides ongoing support of vendor-supplied applications and/or AV systems; assists in needs analysis and review/recommendation of applications/AV systems; provides conversion assistance; implements planning and testing; servers as primary contact point for vendor support and ongoing application of vendor-supplied maintenance 'fixes'; and provides ongoing support for new system releases (conversion, testing, and implementation).
• Perform quality assurance functions to ensure accuracy of information.
• Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and related logging procedures and location of cameras.
• Evaluates server, software, hardware including AV equipment, and network service outages to ensure they are resolved in an orderly, timely manner and to reduce instances and recurrences.
• Analyzes and resolves technical problems as they happen.
• Provides cost estimates for new computer and AV system technology, upgrades parts and peripherals.
• Sets up workstations with computers and necessary peripheral devices.
• Develops and maintain documentation of network and AV architectures, troubleshooting of issues, network data gathering, trending and analysis, ensuring that AV hardware and software is prepared to meet the needs of the organization.
• Assists and advise SRECS on installation of radio equipment.
• Assess LE need for alerts and automations, and ability to setup those alerts and automations.
• Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices as needed.
• Oversees data integration from various sources, such as emergency dispatch systems, surveillance cameras, social media platforms, and law enforcement databases.
• Assists, trains, and serves as an escalation point for employees in lesser technical classifications.
• Assists with the maintenance of servers, software, hardware and AV equipment at their current supported release levels and ensures that implementation conforms to departmental standards.
• Participates in and conducts meetings with customers, vendors and associated staff.
• Is responsible when necessary for after-hours and on-call duties.
• Performs other related duties as required/assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's Degree in Computer Science or closely related field plus five (5) years of in-depth technical experience or a combination of experience and education.
• In lieu of degree, additional relevant training, certification, or experience that would provide the required knowledge, skills and abilities will be considered.
• Successful completion of background check, including but not limited to, comprehensive criminal history check.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of remote camera technology, including maintenance practices.
• Knowledge of concepts and techniques for operation and administration of AV hardware/software platforms and systems.
• Knowledge of a wide range of in-depth technical understa