IT Technical Support Specialist 2 (OPEN & PROMOTIONAL)

spokanecounty; United States; On-site; USD 53,000 - 73,000; Full time

Job summary

Spokane County Information Technology seeks an in-office IT Technician to support Windows PCs and mobile devices. You will assist with Audio Visual projects, manage device inventories, and handle hardware upgrades and repairs on desktops, laptops, tablets, and smartphones.

The role requires Active Directory maintenance, software installations, and escalation duties. In-person collaboration and project involvement are essential, with a hybrid schedule not available.

Qualifications

• Associate's degree in computer science or related field.
• Two years of IT experience in information technology.
• Equivalent combination of training, certification and/or experience may be considered.

Responsibilities

• Aids in design and implementation support to Audio Visual Projects as requested.
• Manages supported devices, including inventory, billing, disposal of old or damaged hardware, and upgrade determinations.
• Provides Windows PC and laptop support, troubleshooting, repair and/or replacement as needed.
• Provides support for tablets, laptops, desktops, and mobile devices (Android and Apple) troubleshooting and repair.
• Sets up and deploys devices including tablets, laptops, desktops, and mobile devices with Android and Apple platforms.
• Maintains workstations with computers and peripheral devices and checks hardware for functionality.
• Performs Active Directory maintenance; managing devices and grouping them correctly.
• Installs and troubleshoots County and third-party applications.
• Acts as escalation point for Technical Support Specialist 1 and other IT staff.
• Evaluates new hardware/software and makes recommendations to IT Management.
• Develops and maintains procedures for hardware/software/OS installation and configuration.
• Attends in-person and virtual meetings to analyze and troubleshoot hardware/software problems.
• Refer complex issues to next level support or determine resolution path.
• Acts as technical point of contact for special projects and escalated hardware/software installation.
• Diagnoses complex computer system failures and resolves with software or hardware modifications.
• Performs other related duties as required.

Skills

Windows support

Active Directory

Troubleshooting

Hardware maintenance

Customer support

Education

Associate's degree in Computer Science

2 years IT experience

Tools

Remote desktop tools

IT ticketing system

Job description

Employee Type

Regular

Department

Information Technology

Salary

$52,767.00 - $73,495.50 Annually / $4,397.25 - $6,124.63 Monthly / $27.06 - $37.69 Hourly

Scheduled Weekly Hours

37.5

Overtime Eligible

Yes

Job Posting Date Range

10/22/2026 - Until Filled

Job Summary

PRIORITY CONSIDERATION WILL BE GIVEN IN ACCORDANCE WITH THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT OR COUNTY POLICY.

Note

NOTE: In office work is required for this position, a HYBRID schedule is not available for this position.

Job Description

The following documents are required to be submitted with your application. Applications that do not include all required documents may not be considered:

• Resume
• Cover Letter

• Aids in design and implementation support to Audio Visual Projects as requested.
• Manages supported devices, which include inventory, billing, properly disposing of old or damaged hardware, and determination of hardware upgrades.
• Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices as needed.
• Provides support for devices, including tablets, laptops and desktop machines, troubleshooting, repairing and/or replacing devices as needed.
• Provides support for mobile devices, including Android and Apple platforms, troubleshooting, repairing and/or replacing devices as needed.
• Sets up and deploy devices, including tablets, laptops and desktop machines, and mobile devices with Android and Apple platforms.
• Sets up workstations with computers and necessary peripheral devices
• Checks computer hardware (HDD, mice, keyboards etc.) to ensure functionality.
• Maintains documentation of current customer contact information, and how to documents for computer builds or software installation.
• Performs Active Directory Maintenance; reviewing and managing all devices; renaming and/or removing invalid devices; and ensuring all are in their correct groups.
• Installs and troubleshoots County and third-party applications
• Provides technical assistance to other technicians or their customers as needed.
• Acts as escalation point for Technical Support Specialist 1 and other IT employees to resolve more complex computer hardware/software issues
• Evaluates new hardware/software and makes recommendations to Information Technology Management.
• Evaluates existing hardware and makes determinations for replacement and refers recommendations to Information Technology Department Management.
• Develops and maintains procedures for hardware/software/operating system installation and configuration.
• Attends in-person and virtual meetings with users and departments to analyze, troubleshoot and diagnose hardware/software problems
• Refers complex unresolved issues to next level support personnel or determines an appropriate resolution path as needed
• Acts as technical point of contact for special projects and when assisting IT Systems Administrators with escalated hardware/software installation/support/troubleshooting
• Diagnoses complex computer system failures through evaluation, critical thinking, testing and troubleshooting and resolves with software or hardware modifications.
• Performs other related duties as required/assigned.

Education and Experience Requirements

• Associate's degree from an accredited college or university in computer science, or a related field.
• Two (2) years of relevant work experience in the Information Technology field, including experience with relevant software packages, hardware and network operating systems. An equivalent combination of relevant training, certification and/or experience that would provide the required knowledge, skills and abilities may be considered.