IT Real-Time Crime Center (RTCC) Technology Manager

Spokane County; United States; Híbrido; USD 89.000 - 124.000; Jornada completa

Descripción de la vacante

Spokane County is seeking an IT professional to support the Sheriff’s Office with software, hardware, and AV systems. The role includes designing, testing, and implementing IT solutions, training staff, and coordinating with vendors.

In-office work is required initially; a hybrid schedule may be available after training at the discretion of management. Bachelor’s in CS plus 5 years’ experience preferred; background check required.

Formación

• Bachelor's Degree in Computer Science or closely related field plus five (5) years of in-depth technical experience.
• In lieu of degree, additional relevant training, certification, or experience will be considered.

Responsabilidades

• Develops, presents, and recommends projects and software/hardware proposals to staff and management.
• Implements and maintains vendor-supplied applications and AV systems; performs testing and training.
• Sets up workstations and integrates network/AV equipment; documents architectures and procedures.
• Provides ongoing support for Windows PC, laptops, and server infrastructure; troubleshoots outages.

Conocimientos

Remote cameras

AV systems

Troubleshooting

Communication

Leadership

Time management

Public sector IT

Educación

Bachelor's Degree in Computer Science

Herramientas

Vendor support tools

Windows Server

Descripción del empleo

NOTE: Current Employees must use the Workday Dashboard career section to apply for this position. Employee Type: Regular Department: Information Technology / Sheriff Salary: $88,744.84 - $124,194.07 Annually / $7,395.40 - $10,349.51 Monthly / $42.67 - $59.71 Hourly Scheduled Weekly Hours: 40 Overtime Eligibile: No Job Posting Date Range: 10/20/2026 - Until Filled

Job Summary

NOTE: In office work is required until training is complete and then a HYBRID schedule is available at the discretion of the manager or supervisor. This position will support both sworn and non-sworn Spokane County Sheriff’s Office employees through providing technical assistance in the areas of static and mobile cameras, video, IP connectivity, cloud applications, computer and server management, voice, data communication, and general software and hardware maintenance including trouble shooting. Work is performed according to departmental and section rules, regulations, and procedures. Supervision is received from IT managerial team. The latter will supervise, and review work methods, records, accuracy, effectiveness, and for adherence to rules, regulations, policy, and procedures. Assignments will be directed from Law Enforcement team.

ESSENTIAL JOB FUNCTIONS

Develops, presents, and recommends projects and necessary equipment or software proposals to staff and management groups. Provides analysis and design of new and existing software, hardware, AV needs, conducting customer interviews to determine system requirements, coordination of user requirements with existing and projected computer capacity and capabilities, determination of appropriate system platform and applications to meet end users’ needs, testing, user training, coordination of ongoing maintenance, including enhancement requests. Installs and provides ongoing support of vendor-supplied applications and/or AV systems; assists in needs analysis and review/recommendation of applications/AV systems; provides conversion assistance; implements planning and testing; servers as primary contact point for vendor support and ongoing application of vendor-supplied maintenance ‘fixes’; and provides ongoing support for new system releases (conversion, testing, and implementation). Perform quality assurance functions to ensure accuracy of information. Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and related logging procedures and location of cameras. Evaluates server, software, hardware including AV equipment, and network service outages to ensure they are resolved in an orderly, timely manner and to reduce instances and recurrences. Analyzes and resolves technical problems as they happen. Provides cost estimates for new computer and AV system technology, upgrades parts and peripherals. Sets up workstations with computers and necessary peripheral devices. Develops and maintains documentation of network and AV architectures, troubleshooting of issues, network data gathering, trending and analysis, ensuring that AV hardware and software is prepared to meet the needs of the organization. Assists and advise SRECS on installation of radio equipment. Assess LE need for alerts and automations, and ability to setup those alerts and automations. Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices as needed. Oversees data integration from various sources, such as emergency dispatch systems, surveillance cameras, social media platforms, and law enforcement databases. Assists, trains, and serves as an escalation point for employees in lesser technical classifications. Assists with the maintenance of servers, software, hardware and AV equipment at their current supported release levels and ensures that implementation conforms to departmental standards. Participates in and conduct meetings with customers, vendors and associated staff. Is responsible when necessary for after-hours and on-call duties. Performs other related duties as required/assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor’s Degree in Computer Science or closely related field plus five (5) years of in-depth technical experience or a combination of experience and education. In lieu of degree, additional relevant training, certification, or experience that would provide the required knowledge, skills and abilities will be considered. Successful completion of background check, including but not limited to, comprehensive criminal history check.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of remote camera technology, including maintenance practices.
• Knowledge of concepts and techniques for operation and administration of AV hardware/software platforms and systems.
• Knowledge of a wide range of in-depth technical understanding across IT disciplines.
• Knowledge of IT department's infrastructure, including current applications, systems, user access needs and requirements for authorization.
• Knowledge of the principles and practices of public sector organizations; public sector financial and organizational business practices.
• Knowledge of current trends, issues and legislation relating to IT in public sector organizations.
• Knowledge of remote camera technology, including maintenance practices.
• Knowledge of surveillance & security camera systems, data/video capturing, video archiving, and cloud storage methodology.
• Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.
• Skilled in establishing and maintaining effective working relationships as necessitated by work assignments.
• Skilled in communicating technical information to non-technical users, in one-on-one or group settings.
• Skilled in areas of leadership.
• Skilled in areas of problem solving
• Skilled in areas of managing multiple priorities.
• Skilled in areas of cost/benefit analysis.
• Skilled in areas of conflict resolution.
• Ability to plan, direct and supervise the work of technical employees.
• Ability to use system and network administration utilities, management and tools.
• Ability to critically evaluate systems and routines, to communicate a clear vision of the ‘big picture’ as well as the ‘small details.’
• Ability to evaluate and recommend software/hardware.
• Ability to maintain a working knowledge of technical trends in the data processing field.
• Ability to plan, test, and install upgrades and patches to enterprise software and hardware; triage, troubleshoot, and apply fixes to restore service and get users back online.
• Ability to document and communicate software application issues and recommend changes.
• Ability to become a liaison between end users and the technology vendors, to help identify user needs, software/hardware shortcomings, and future enhancements.
• Ability to notify technology and service suppliers and manage correction and resolution.
• Ability to train and provide technical support to team members and/or end users.
• Ability to react well under pressure, maintain confidentiality, and meet deadlines.

BEHAVIORAL STANDARDS

All County employees are responsible for contributing to a safe and positive work environment, actively demonstrating the County values in their daily work and interactions: Respect: Appreciating and valuing customers, other County employees and County leadership by showing courtesy, friendliness and fairness. Communicating in a productive and professional manner. Accountability: Honoring and delivering on commitments by taking responsibility for personal actions and results; being a responsible steward of public resources and the trust County residents have placed in each of us. Integrity: Modelling transparent and ethical behavior and demonstrating it with honest and trustworthy behaviors and actions; leading by example and performing work to the highest standards. Innovation: Striving for excellence by actively pursuing opportunities for new and improved methods, procedures or technologies; fostering an environment of engagement and empowerment and embracing continuous improvement.

WORKING CONDITIONS

The work environment is primarily inside, where the noise and temperature levels are moderate. Some outside tasks can be assigned. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. As every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may reasonably be considered incidental in the performing of their duties as though they were included in this job description.

Total Compensation:

Total Compensation: $113,593 - $158,968 Annually Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.

Please select the link below to view Spokane County Benefits: Benefits | Spokane County, WA

Here are just a few reasons:

• Community Impact: Many people find fulfillment in public service, knowing their work has a positive impact on the lives of Spokane County residents. Whether through public safety, infrastructure projects, or social services, employees can make a meaningful difference in residents' lives while contributing to the overall well‑being and development of the community.
• Diverse Job Opportunities: Spokane County employs a diverse workforce, offering positions in fields such as law enforcement, social services, animal control, parks and recreation, administration, and more. This diversity allows for many employment opportunities for individuals with different backgrounds and skill sets.
• Job Stability and Benefits: Spokane County offers competitive salaries and benefits packages, including healthcare, vacation time, and retirement and pension plans that provide long‑term financial security for employees.
• Career Growth: There are various opportunities for career advancement within Spokane County. We invest in employee training and professional development, enhancing employees' skills and qualifications.
• Work-Life Balance: We emphasize work‑life balance, with reasonable work hours and policies that support employee well‑being. If you’re seeking stability and a predictable schedule, you’re in the right place!
• Inclusive Workplace Culture: Spokane County aims to foster an inclusive and supportive workplace culture, promoting diversity, equity, and inclusion among its employees.
• Spokane boasts:
  • Natural Beauty: Spokane is surrounded by stunning natural landscapes, including rivers, lakes, and nearby mountains. Outdoor enthusiasts can enjoy activities such as hiking, skiing, and boating. From golf course to parks and trails along the Spokane River, there's something for everyone who enjoys the outdoors.
  • Affordable Living: Compared to many other cities on the West Coast, Spokane has a relatively low cost of living. Housing prices are more affordable, making it easier to buy a home or rent.
  • Four Seasons: Spokane experiences all four seasons distinctly. Summers are warm and dry, while winters bring snowfall, making it ideal for those who enjoy seasonal variety.
  • Cultural Scene: The city has a vibrant cultural scene with numerous art galleries, theaters, and music venues. Events such as the Spokane Symphony and First Friday art walks contribute to the city's cultural richness.
  • Community Feel: Spokane is known for its friendly and welcoming community. It has a strong sense of local pride and community involvement.
  • Educational Opportunities: The city is home to several universities and colleges, providing educational and cultural opportunities. This includes Gonzaga University, Washington State University Spokane, Whitworth University, and Eastern Washington University.
  • Healthcare Facilities: Spokane boasts excellent healthcare facilities, including Providence Sacred Heart Medical Center and Deaconess Hospital, ensuring residents have access to quality medical care.
  • Family-Friendly: With good schools, safe neighborhoods, and numerous family‑oriented activities, Spokane is a great place to raise a family.
  • Central Location: Spokane's location in eastern Washington makes it a hub for travel throughout the Pacific Northwest. It's close to other major cities like Seattle and Portland, as well as outdoor destinations like national parks and recreation areas.
• Overall, Spokane offers a balanced lifestyle with a mix of outdoor adventure, cultural amenities, and community spirit, making it a desirable place to live and work!