IT Quality Assurance Analyst

Cumberland Farms; Westborough (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Paid time off

Medical coverage

401K with match

Team member discounts

Tuition reimbursement

HSAs

Job summary

Cumberland Farms is seeking a QA Analyst to join our quality assurance team, focusing on POS systems and mobile app testing. The role involves hands-on manual testing, creating comprehensive test plans, and working closely with on-site and offshore teams to ensure reliable transactions in a high-volume retail environment.

The position starts as a temporary, full-time hourly role with a strong pathway to permanent, salaried employment based on performance and fit.

Qualifications

• 2-3 years of QA/testing experience in retail or POS environments.
• Experience with Jira, TestRail, and Azure DevOps for test management and defect tracking.
• Willingness to work onsite with overtime during peak periods and collaborate with offshore teams.

Responsibilities

• Develop clear test plans and cases focused on POS and mobile apps.
• Perform functional, integration, system, regression, and end-to-end testing.
• Understand business processes to identify edge cases and real-world scenarios.
• Collaborate with developers, analysts, product owners, and operations stakeholders.
• Coordinate test coverage with offshore QA resources and manage defect triage.
• Document defects with reproduction steps and evidence; verify fixes.
• Support release testing during high-demand periods.

Skills

Test planning

Manual testing

Cross-functional collaboration

Offshore coordination

Problem solving

Communication

Education

Associate Degree

Bachelor Degree

Tools

Jira

TestRail

Azure DevOps

Job description

This position is intended to be evaluated for potential temp-to-perm conversion based on business needs and performance.

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Coen Markets, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary

Cumberland Farms is hiring a QA Analyst to join a growing quality assurance function supporting our core retail technology — with a strong emphasis on POS systems and mobile app testing.

This is a hands-on manual testing role for someone who takes pride in writing thorough test cases, deeply understanding how the business operates, and working across teams to make sure what we ship holds up in the real world of high-volume convenience retail.

You’ll be part of a small, collaborative QA team with two onsite QA professionals, working closely with an offshore QA team in India, with additional offshore resources planned. This role is ideal for someone who is comfortable collaborating across time zones, communicating effectively with distributed teams, and taking ownership of testing activities from requirements review through release validation.

The primary objective of the role is to ensure that POS applications and their integrated systems deliver accurate, reliable, secure, and business-compliant transactions while minimizing production defects and release risks.

This position begins as a temporary, full-time hourly role, with a strong opportunity to transition to permanent, salaried employment based on performance and overall fit.

Responsibilities

• Develop clear, comprehensive, and risk-based test plans and test cases, with a primary focus on POS systems and mobile applications
• Perform functional, integration, system, regression, and end-to-end and exploration testing across store systems and mobile platforms
• Develop a strong understanding of underlying business processes to identify edge cases and real-world scenarios that may not be covered by standard test scripts.
• Partner closely with developers, business analysts, product owners, and store operations stakeholders to understand requirements and validate that solutions meet real-world needs
• Collaborate daily with offshore QA resources in India to coordinate test coverage, handoffs, and defect triage
• Log, track, and clearly document defects, including detailed reproduction steps and supporting evidence; work closely with engineering teams to validate fixes.
• Support release testing during high demand/rush periods, including required overtime during those windows
• Contribute to the gradual build-out of test automation as the team matures (not required on day one, but a growth path for the right candidate)

Working Relationships

Collaborate effectively with Developers, Business Analysts, Product Owners, and other stakeholders & cross-functional teams to understand requirements, resolve issues, and support successful project delivery.

Requirements

Minimum Education: Associate Degree

Preferred Education: Bachelor Degree

Minimum Experience: 2-3 years of experience

Preferred Experience

• Experience testing Storepoint & Radiant POS applications as well as PDI and retail transaction systems. and/or mobile applications (iOS/Android) Experience with test management and defect tracking tools such as Jira, TestRail, and Azure DevOps.
• Knowledge of test automation concepts and frameworks is a plus but is not required.
• Experience working with offshore or distributed teams is a plus.

Licenses/Certifications

• Preferred: Agile/Scrum certification, STQB CTFL, ISTQB Test Automation Engineer

Soft Skills

• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite
• Excellent communication and collaboration skills; able to work effectively with both technical teams and business stakeholders
• Strong analytical and problem-solving skills, with the ability and willingness to learn complex, cross-functional business processes.

Other Requirements

Travel: No Travel is required

Hours & Conditions: Must be able to work onsite 5 days/week and available for required overtime during peak/high-demand periods (time off provided during slower periods to balance workload)

Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

Additional Info: At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.