Human Resources Business Partner

Cumberland Farms, Inc.; Westborough (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Paid Time Off

Medical/Dental Coverage

401K with Company Match

Team Member Discounts

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Company Spirit Days

Employee recognition and awards

Job summary

Cumberland Farms seeks an accomplished HR Business Partner to align business goals with people strategies. You will partner with District and Region Managers to design workforce planning and organizational design initiatives, resolving complex employee relations matters with sound judgment.

Ideal candidates bring 5–7+ years in HR, strong analytics, and SHRM/PHR credentials, along with proficiency in MS Office. Travel and multi-unit support are required in this dynamic retail environment.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Master’s degree preferred.
• 5+ years of progressive HR experience; 7+ years preferred.
• SHRM-CP/SCP or PHR/SPHR certification preferred.

Responsibilities

• Partner with District and Region Managers to develop HR strategies.
• Advise on workforce planning, succession, and org design.
• Resolve complex employee relations issues in line with law and policies.
• Lead talent management initiatives including performance reviews.
• Analyze HR metrics and report trends to regional leaders.
• Ensure programs comply with policies and regulatory requirements.

Skills

HR Business Partner

Employee relations

Performance management

Workforce planning

Change management

Diversity & Inclusion

Analytical skills

Microsoft Office

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft Office Suite

Job description

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Coen Markets, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

The HR Business Partner (HRBP) position is responsible for aligning business objectives with team members and management in designated business units. The position formulates partnerships across the HR function and retail to deliver value-added service to management and team members that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition. This position is considered a multi-functional role that will provide individualized support to two or more region managers and as needed support to district managers.

Responsibilities:

• Partner with District and Region Managers to understand their goals and develop HR strategies that support business growth and performance.
• Advise managers on workforce planning, succession planning, and organizational design.
• Serve as a trusted advisor to employees and managers, resolving complex employee relations issues in compliance with legal and company policies.
• Lead or support the execution of talent management initiatives, including performance reviews, employee engagement programs, and leadership development.
• Analyze HR metrics and workforce data to identify trends, risks, and opportunities for improvement to include regaular updates to assigned District/Region groups.
• Ensure HR programs and policies are consistently administered in compliance with company policies and regulatory requirements.
• Support change management initiatives to enhance organizational agility and effectiveness.
• Collaborate with HR centers of excellence (e.g., talent acquisition, compensation, learning & development) to deliver comprehensive HR solutions.
• Facilitate training sessions and workshops on HR-related topics
• Drive diversity, equity, and inclusion efforts across assigned business areas.
• Other assigned duties as designated by HR Leadership team.

Working Relationships:

Interfaces will all levels within the organization including senior management. Coordinates with external vendor partners, government agencies and outside counsel as needed.

Minimum Education:

Bachelor’s degree in Human Resources, Business Administration, or related field

Preferred Education:

Master’s degree in Human Resources

Minimum Experience:

5 years of progressive HR experience, preferably in a business partner or generalist role. Working knowledge of compensation practices, employee and union relations, performance management, and knowledge of state and federal employment laws.

Preferred Experience:

7+ years of progressive HR experience, preferably in a business partner or generalist role. Working knowledge of compensation practices, employee and union relations, performance management, and knoweldge of state and federal employment laws.

Licenses/Certifications:

SHRM-CP/SCP or PHR/SPHR. Training in organizational development or change management is a plus.

Soft Skills:

Must possess outstanding verbal and written communication skills, along with strong interpersonal and customer service abilities. Demonstrates excellent organizational skills, attention to detail, and time management, with a proven track record of meeting deadlines. Skilled in influencing and building relationships across all levels of the organization. Brings strong analytical and problem-solving capabilities, and is proficient in Microsoft Office Suite. Able to interpret, apply, and ensure compliance with relevant laws, regulations, policies, and guidelines.

Hours & Conditions:

Typically M-F 8:30 AM - 5 PM from the corporate office, with the opportunity for 1 flex day per week contingent on job performance. Position requires travel to locations for onsite partnership/support to designated support group regions.

Driving Requirement:

Must have valid driver’s license and acceptable driving record.

Travel:

Requires travel 30%+ to designated support group region. Travel may occur via driving or flying.

Physical:

Prolonged periods of sitting at a desk and working on a computer to include occasional travel.

Other:

none

At Cumberland Farms it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.