IT - Property Support Specialist

Caesars Entertainment; Black Hawk (CO); On-site; USD 30,000 - 34,000; Full time

Job summary

Caesars Entertainment is seeking an on-site IT support technician to assist Property IT Management and Enterprise IT with end-user technology, telephony, and event tech. Starting pay is $22.50 per hour.

Responsibilities include first-level incident handling, remote and in-person support across platforms, and assisting with vulnerability remediation. Candidates should have a high school diploma and related college training; strong communication and computing skills are essential.

Qualifications

• High School Diploma required.
• College training, equivalent to Associates or Bachelor’s degree in Computer Science or related preferred.
• Excellent communication and customer service skills required.
• Strong personal computing skills recommended.
• Demonstrated entry-level technical skills in multiple platforms desired.
• Ability to work in a fast paced and high-pressure work environment.
• Flexible to work various day/shifts may be required.

Responsibilities

• Provide first-level support for end-user and customer-facing technology.
• Support telephones, audio/video systems, and special event setups.
• Respond to incidents and service requests and escalate when needed.
• Provide in person and connected level support for end-user systems across platforms.
• Assist in vulnerability remediation activities as needed.
• Update procedures and documentation for platforms.
• Perform entry-level technical tasks/repairs on desktop systems.
• Use Service Management System to track incidents and requests.
• Maintain computer/equipment room conditions as required.
• Participate in technology-related projects as needed.

Skills

Communication skills

Customer service

Computing skills

Multi-platform experience

Fast-paced environment

Education

High School Diploma

Associates/Bachelor’s in CS or related

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Work with Property IT Management and Enterprise IT to support business technology, computer system and data communication systems; responsible for providing first-level support function for end-user and customer facing technology. Also performs support for telephones and related technologies; may also support audio and video systems and special event set-ups. Starting Pay: $22.50

How You Will Create the Extraordinary

Responds to technology related Incidents and Service Requests calls and ensures all client/user support and service requests are handled or escalated in a timely manner, ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate

Provides in person and connected level support and request response for customer facing and end-user systems including software and hardware for all platforms

Assists in execution and verification of impact to IT Change Tasks that are impactful to property operations

Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems. These functions can include first level support for clients/users requests, marketing/hospitality/gaming special events, printing, and other duties as required

Participates and takes partnership with senior staff members in Vulnerability Remediation activities for customer facing and end-user systems and other technologies as necessary

Updates procedures and documentation for select platforms

Perform entry-level technical tasks/repairs on all desktop, end-user, customer facing platforms

Uses the Service Management System to track and close all client/user incidents, request, change, and problem activities

May assist to ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition

Participates in technology related projects as necessary

Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Disposes of physical assets containing sensitive data as determined by management and prescribed by Information Security Policy

Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability

Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same

Adheres to all regulatory, company and department policies and procedures

Not a remote worker position

Completes all other duties as assigned

What You Will Need

High School Diploma required

College training, equivalent to Associates or Bachelor’s degree in Computer Science or related preferred

Excellent communication and customer service skills required

Strong personal computing skills recommended

Demonstrated entry-level technical skills in multiple platforms desired

Ability to work in a fast paced and high-pressure work environment

Flexible to work various day/shifts may be required

ADDITIONAL REQUIREMENTS

Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs

Must be able to work in areas containing high noise levels, bright lights and dust

Position requires approximately 30% standing, 40% sitting, 30% walking

Requires some pushing and climbing

Requires very frequent twisting, stooping, bending, kneeling and reaching overhead

Must be able to respond to touch, speech, aural and visual cues

Must be able to maneuver all areas of the casino

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.