IT Project/Program Manager-Level 4 - Lead (15+ Years)

Apex Systems; Juno Beach (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

ESPP

401K with company match

HSA health saving account

EAP with counseling

Certification discounts

Training libraries and certifications

Job summary

Everforth Apex Systems is seeking a Senior Change Management, Training & Technology Consultant to lead change management, training, and deployment efforts for power delivery IT initiatives in the Juno Beach, FL area. The role requires coordinating IT projects with business partners to deliver aligned capabilities and solutions and overseeing governance frameworks.

The position involves onsite work with remote travel to Jupiter West and across Florida Power Delivery for training and deployment

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field is required.
• 15+ years of experience in IT program leadership, enterprise-wide technology transformation, and business strategy alignment.

Responsibilities

• Conduct change impact, stakeholder, audience, and readiness assessments.
• Validate current and future-state processes and workflows.
• Develop and deliver role-based training, facilitation, simulations, eLearning, job aids, videos, and procedure manuals.
• Manage Salesforce configuration, testing, implementation, training, and user support.
• Oversee AI assistant and agent development, prompt engineering, testing, and knowledge grounding.
• Manage knowledge within SharePoint and Microsoft 365 environments.
• Support User Acceptance Testing (UAT), pilots, deployment, Hypercare, and sustainment activities.
• Measure training effectiveness, readiness, and user adoption.
• Partner with Product Owners, Subject Matter Experts, IT, and field stakeholders.
• Independently manage deliverables across multiple workstreams.
• Direct large-scale IT initiatives, ensuring project execution aligns with corporate strategy.
• Provide executive-level oversight and develop IT project governance frameworks.

Skills

Change management

Training delivery

Stakeholder engagement

AI assistants

Project management

Education

Bachelor's degree in IT/Business

Tools

JIRA

Trello

Confluence

Azure DevOps

SharePoint

Teams

Job description

Job#: 3056245

Job Description

Senior Change Management, Training & Technology Consultant

Location

Juno Beach, Florida (Onsite)

Alternate Location

Remote, with ability to travel to Jupiter West for periodic leadership meetings and throughout Florida Power Delivery territory for in-person training and deployment support as needed.

Role Overview

This role will support power delivery technology and process transformations through comprehensive change management, training, documentation, readiness, deployment, and adoption strategies. The position involves providing formalized, continuing work direction and leadership to assigned teams to ensure timely and effective project execution. This individual will lead and coordinate technology projects with business partners to deliver IT capabilities and solutions aligned with enterprise objectives.

Key Responsibilities

• Conduct change impact, stakeholder, audience, and readiness assessments.
• Validate current and future-state processes and workflows.
• Develop and deliver role-based training, facilitation, simulations, eLearning, job aids, videos, and procedure manuals.
• Manage Salesforce configuration, testing, implementation, training, and user support.
• Oversee AI assistant and agent development, prompt engineering, testing, and knowledge grounding.
• Manage knowledge within SharePoint and Microsoft 365 environments.
• Support User Acceptance Testing (UAT), pilots, deployment, Hypercare, and sustainment activities.
• Measure training effectiveness, readiness, and user adoption.
• Partner with Product Owners, Subject Matter Experts, IT, and field stakeholders.
• Independently manage deliverables across multiple workstreams.
• Direct large-scale IT initiatives, ensuring project execution aligns with corporate strategy.
• Provide executive-level oversight and develop IT project governance frameworks.

Required Qualifications

Education

A Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field is required.

Experience

15+ years of experience in IT program leadership, enterprise-wide technology transformation, and business strategy alignment.

Technical Skills

• Project management tools (JIRA, Trello, Confluence, Azure DevOps).
• Experience leading M365 implementations (SharePoint, Teams, OneDrive, Power Platform).
• Knowledge of cloud-based collaboration tools and enterprise IT infrastructure.
• Change management and training delivery.
• Salesforce administration experience or certification.
• Experience with AI assistants/agents, Copilot, and prompt design.
• Process mapping and change-impact assessment.
• Training design, job aid creation, and facilitation.
• Communications and stakeholder engagement.
• Adoption and readiness measurement.

Preferred Qualifications

• Strong Salesforce administration, implementation, and training experience.
• Salesforce certifications or demonstrated equivalent proficiency.
• Hands-on generative AI or AI assistant experience.
• OCM and instructional design experience.
• Process mapping, documentation, facilitation, and stakeholder skills.
• Microsoft 365 and SharePoint proficiency.
• Agile or project delivery experience.
• Utility or field-operations experience.

Additional Information

Driving will be required as part of this position's duties. The supplier must hold validation of a non-restricted current driver's license and demonstrate no alcohol/drug-related driving offenses within the previous five years, and the license must not be currently suspended or restricted.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.