IT Project/Program Manager-Level 4 - Lead (15+ Years)

Apex Systems; Florida; On-site; USD 96,000 - 113,000; Full time

Benefits offered by this job

Benefits package

401K with company match

HSA

Job summary

Everforth Apex is seeking an IT Project/Program Manager with 15+ years of leadership to drive change management, training, and technology deployments in Florida. You will lead multi-workstream IT initiatives, partner with business and IT, and ensure governance and stakeholder alignment across Salesforce, M365, SharePoint, and AI tooling.

The role requires onsite work in Juno Beach, FL with travel to Jupiter West and across Florida Power Delivery, offering a comprehensive benefits package and

Qualifications

• Bachelor’s degree in IT, business, or related field.
• 15+ years IT program leadership and technology transformation.
• Experience leading enterprise IT initiatives and strategy alignment.
• Salesforce administration experience or certification.
• Experience with AI assistants/Copilot and prompt design.
• Process mapping and change-impact assessment.
• Training design, development and facilitation.

Responsibilities

• Conduct change impact, stakeholder, audience, and readiness assessments.
• Validate current and future-state processes and workflows.
• Develop and deliver role-based training, simulations, eLearning, job aids.
• Manage Salesforce configuration, testing, implementation, and training.
• Oversee AI assistant development, prompt engineering, testing, grounding.
• Manage knowledge in SharePoint and Microsoft 365.
• Support UAT, pilots, deployment, Hypercare, sustainment.

Skills

Change management

Training delivery

Stakeholder engagement

Project leadership

Agile delivery

Education

Bachelor's degree

Tools

JIRA

Trello

Confluence

Azure DevOps

SharePoint

Job description

# IT Project/Program Manager-Level 4 - Lead (15+ Years)Apply**Job#: 3056245****Job Description:**Senior Change Management, Training & Technology Consultant**Location:** Juno Beach, Florida (Onsite)**Alternate Location:** Remote, with ability to travel to Jupiter West for periodic leadership meetings and throughout Florida Power Delivery territory for in-person training and deployment support as needed.Role OverviewThis role will support power delivery technology and process transformations through comprehensive change management, training, documentation, readiness, deployment, and adoption strategies. The position involves providing formalized, continuing work direction and leadership to assigned teams to ensure timely and effective project execution. This individual will lead and coordinate technology projects with business partners to deliver IT capabilities and solutions aligned with enterprise objectives.Key Responsibilities* Conduct change impact, stakeholder, audience, and readiness assessments.* Validate current and future-state processes and workflows.* Develop and deliver role-based training, facilitation, simulations, eLearning, job aids, videos, and procedure manuals.* Manage Salesforce configuration, testing, implementation, training, and user support.* Oversee AI assistant and agent development, prompt engineering, testing, and knowledge grounding.* Manage knowledge within SharePoint and Microsoft 365 environments.* Support User Acceptance Testing (UAT), pilots, deployment, Hypercare, and sustainment activities.* Measure training effectiveness, readiness, and user adoption.* Partner with Product Owners, Subject Matter Experts, IT, and field stakeholders.* Independently manage deliverables across multiple workstreams.* Direct large-scale IT initiatives, ensuring project execution aligns with corporate strategy.* Provide executive-level oversight and develop IT project governance frameworks.Required Qualifications**Education:** A Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field is required.**Experience:** 15+ years of experience in IT program leadership, enterprise-wide technology transformation, and business strategy alignment.**Technical Skills:*** Project management tools (JIRA, Trello, Confluence, Azure DevOps).* Experience leading M365 implementations (SharePoint, Teams, OneDrive, Power Platform).* Knowledge of cloud-based collaboration tools and enterprise IT infrastructure.* Change management and training delivery.* Salesforce administration experience or certification.* Experience with AI assistants/agents, Copilot, and prompt design.* Process mapping and change-impact assessment.* Training design, job aid creation, and facilitation.* Communications and stakeholder engagement.* Adoption and readiness measurement.Preferred Qualifications* Strong Salesforce administration, implementation, and training experience.* Salesforce certifications or demonstrated equivalent proficiency.* Hands-on generative AI or AI assistant experience.* OCM and instructional design experience.* Process mapping, documentation, facilitation, and stakeholder skills.* Microsoft 365 and SharePoint proficiency.* Agile or project delivery experience.* Utility or field-operations experience.Additional InformationDriving will be required as part of this position's duties. The supplier must hold validation of a non-restricted current driver's license and demonstrate no alcohol/drug-related driving offenses within the previous five years, and the license must not be currently suspended or restricted. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Juno Beach, FL, US**Job Type:****Date Posted:** October 19, 2026**Pay Range:** $70 - $82 per hour