IT Project Manager (Remote)

ZipRecruiter; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a highly organized Project Manager to oversee its IT User Support team. This remote role offers a chance to enhance user support services, requiring strong leadership, communication skills, and comprehensive IT support knowledge. The ideal candidate will have significant project management experience, particularly in application support.

Qualifications

• Over 10 years of IT experience, with 5+ years as a Project Manager.
• Proficient in Applied Systems or Vertafore products.
• PMP certification is a plus.

Responsibilities

• Develop, implement, and manage project plans for IT user support initiatives.
• Lead and mentor the IT User Support team.
• Serve as primary contact for stakeholders regarding project status.

Skills

Leadership

Communication

Organizational skills

Multitasking

Education

Bachelor’s degree in information technology

Business Administration

Tools

Microsoft Project

Jira

Trello

Job description

Job DescriptionJob Description

On Grid Infrastructure Services, LLC is seeking a highly organized and motivated Project Manager to lead our customer's IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that our IT support operations run smoothly and efficiently. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of IT support processes.

REMOTE JOB OPPORTUNITY

US Citizenship required (No H1B's) -

Job Summary:

This is a contract role 6 months contract with possible extension. Selected PM will have Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management. PMP certification a plus.

• Applied Systems or Vertafore product knowledge (such as Epic, Sagitta, BenefitPoint, ImageRight) is desired. These are insurance software platforms primarily used by agencies and brokers to manage their operations.
• Candidates with a background in insurance, brokerage, or benefits management systems are highly encouraged to apply.

Key Responsibilities:

• Develop, implement, and manage project plans for IT user support initiatives.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Monitor project progress and adjust plans as necessary to ensure successful completion.
• Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
• Assign tasks and responsibilities to team members, ensuring alignment with project goals.
• Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
• Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
• Identify opportunities for process improvements within the IT user support function.
• Implement best practices and standard operating procedures to enhance service delivery.
• Maintain comprehensive project documentation for future reference and compliance.

Qualifications:

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
• Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
• Strong understanding of IT support processes and methodologies (e.g., ITIL).
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
• Project Management Professional (PMP) certification is a plus.

Company DescriptionOn Grid Infrastructure Services provides technical consultants to the Power, Water and other Infrastructure industries. Our major areas of support include but are not limited to Stationary Engineers, Boiler Operators, Process Operators, Process Engineers, QA/QC, Planners, Schedulers, Cost Control, Document Control, Site/Construction Management, Commissioning Management, Controls Engineers, Wind Technicians(Service, Installation, Receiving, Commissioning, Electrical and EHS), Operation Supervisors, Electrical Supervisors, Mechanical Supervisors, Material Managers, EHS Managers and Turnover Coordinators.Company DescriptionOn Grid Infrastructure Services provides technical consultants to the Power, Water and other Infrastructure industries. Our major areas of support include but are not limited to Stationary Engineers, Boiler Operators, Process Operators, Process Engineers, QA/QC, Planners, Schedulers, Cost Control, Document Control, Site/Construction Management, Commissioning Management, Controls Engineers, Wind Technicians(Service, Installation, Receiving, Commissioning, Electrical and EHS), Operation Supervisors, Electrical Supervisors, Mechanical Supervisors, Material Managers, EHS Managers and Turnover Coordinators.