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IT Project Manager (App Support and Service Management)

Veracity Software Inc

New York (NY)

Remote

USD 90,000 - 150,000

Full time

20 days ago

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Job summary

A leading company in IT consulting is seeking a skilled IT Project Manager to oversee application support and service management projects. The successful candidate will lead a team in enhancing user support services, ensuring efficient IT operations. This mid-senior level role requires 15 years of experience, strong project management skills, and a Bachelor's degree in a related field.

Qualifications

  • Over 15 years of experience in IT, with over 5 years as Project Manager specializing in application support.
  • Proficient with Applied Systems/Vertafore products.
  • Strong understanding of IT support processes and methodologies.

Responsibilities

  • Develop, implement, and manage project plans for IT user support initiatives.
  • Lead and mentor the IT User Support team, fostering collaboration.
  • Monitor project progress and adjust plans to ensure successful completion.

Skills

Project Management
Application Support
Service Management
ITIL
PMP
Leadership
Communication
Organizational Skills

Education

Bachelor's degree in IT or related field

Tools

Microsoft Project
Jira
Trello

Job description

IT Project Manager (App Support and Service Management)
IT Project Manager (App Support and Service Management)

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New York, NY - Remote - Local to Tri State

6 Months Contract

Skills: Project Manager specializing in application support and service management., pplied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc., ITIL, PMP

Experience required: 15 Years

Education level: Bachelor's degree

Relocation assistance: No

We're seeking a highly organized and motivated Project Manager to lead our IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that our IT support operations run smoothly and efficiently. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of IT support processes.

Key Responsibilities:

  • Develop, implement, and manage project plans for IT user support initiatives.
  • Define project scope, goals, and deliverables in collaboration with stakeholders.
  • Monitor project progress and adjust plans as necessary to ensure successful completion.
  • Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
  • Assign tasks and responsibilities to team members, ensuring alignment with project goals.
  • Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
  • Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
  • Identify opportunities for process improvements within the IT user support function.
  • Implement best practices and standard operating procedures to enhance service delivery.
  • Maintain comprehensive project documentation for future reference and compliance.

Qualifications:

  • Bachelor's degree in information technology, Business Administration, or a related field.
  • Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
  • Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
  • Strong understanding of IT support processes and methodologies (e.g., ITIL).
  • Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
  • Strong leadership and team management skills.
  • Exceptional communication and interpersonal skills.
  • Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
  • Project Management Professional (PMP) certification is a plus.

Recruiter Submission Template:

Full Name:

Degree Major with University and Completion year:

Total experience as IT Project Manager (App Support and Service Management?

Please describe a recent IT user support project you have managed. We're particularly interested in understanding the project's scope, the tools and methodologies you used (such as ITIL, Jira, Microsoft Project, etc.), your approach to managing remote teams, any challenges you encountered and how you resolved them, and your experience with platforms like Applied Systems or Vertafore (e.g., Epic, ImageRight, Sagitta, BenefitPoint)?

What is the candidate's Month and Day of DOB (required for submission to client as an unique identifier):

Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property)

Will the candidate now or in the future, require immigration sponsorship for work authorization (for example, H-1B status)?

Contact Number:

E mail Id:

LinkedIn Id:

Full Address (Street, City, States, Zip Code)

Notice period: (in weeks):

Current work authorization status (US Citizen, Green Card, etc.)

Expected Hourly Rates on W2?

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    IT Services and IT Consulting

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