Client Services Project Manager

Epiq Systems, Inc.; New York (NY); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading company in the legal profession is seeking a Client Services Project Manager to oversee client relationships and ensure the successful execution of eDiscovery projects. The role involves managing client expectations, coordinating project deliverables, and maintaining high client satisfaction. Ideal candidates will have strong communication skills and previous project management experience in legal contexts, ready to thrive in a dynamic environment.

Qualifications

• Minimum 2 years experience in project management within the eDiscovery industry.
• Capability to manage multiple projects simultaneously and communicate effectively with clients.
• Understanding of database design and legal document review processes.

Responsibilities

• Serve as the primary liaison with key client representatives.
• Drive overall client satisfaction through effective communication of project deliverables.
• Maintain accurate project records and deliver high-quality service.

Skills

Project Management

Communication

Client Relationship Management

Team Leadership

Problem Solving

Job description

Client Services Project Manager page is loaded

Client Services Project Manager

Apply remote type Remote: Work from Home Full-Time locations New York, NY Fort Lauderdale, FL Falls Church, VA Dover, DE Wilmington, DE time type Full time posted on Posted 30+ Days Ago job requisition id R0030821

It's fun to work at a company where people truly believe in what theyare doing!

Job Description:

An EMS Project Manager (PM) will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
• Drives overall client satisfaction through effective coordination and communication of client deliverables;
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager or Client Services Manager;
• Ensures that an update to date record is maintained with regard to the status of all projects being worked on;
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering.

Required Qualifications & Characteristics

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
• Demonstrated success in the management of multiple simultaneous projects.
• Oral and written communication skills which provide a strong and confident leadership presence.
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
• A solid understanding of database design and management, data processing activities and legal document review requirements.
• Availability to work extended hours as needed when client project loads increase.
• Ability to effectively communicate complex technical solutions to non-technical audiences.
• Proven ability to work well in a team based environment.
• Demonstrated ability in each of the following areas:ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

#LI-TP1 #Remote

The Compensation range for this role is $100,000.00 to $120,000.00 USD annually and may be eligible for an annual bonus

Your specific salary will be determined based on several factors:

• Location-based market ratefor the role

• Your abilitiesin relation to the job specification

• Performanceduring screening and interview

• Pay paritywith the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

We strive for a cohesive, collaborative environment that focuses on group achievement.

With over 8 000 associates worldwide, Epiq operates in 19 countries and over 80 global locations .