IT Project Manager (End User Support) (13401-1) New York, NY

ESR Healthcare; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in the insurance industry is seeking an IT Project Manager specializing in end user support. This fully remote role involves overseeing projects to enhance user support services, ensuring smooth IT operations. The ideal candidate will have extensive experience in IT project management, strong leadership capabilities, and excellent communication skills.

Qualifications

• Over 10 years of experience in IT with more than 5 years as a Project Manager.
• Proficient in Applied Systems or Vertafore products like Epic, Sagitta.
• Project Management Professional (PMP) certification is a plus.

Responsibilities

• Develop and manage project plans for IT user support initiatives.
• Lead and mentor the IT User Support team.
• Monitor project progress and facilitate regular updates.

Skills

Leadership

Communication

Organization

Multitasking

IT support processes

Education

Bachelor’s degree in information technology

Bachelor’s degree in Business Administration

Tools

Microsoft Project

Jira

Trello

Job description

IT Project Manager (End User Support) (13401-1) New York, NY

: Project Manager specializing in application support and service management., pplied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc., IT

If you post this job on a job board, please do not use company name or salary.
Experience level: Mid-senior Experience required: 15 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Insurance Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No
This role is Completely remote !

Job Summary:

Marsh McLennan Agency is seeking a highly organized and motivated Project Manager to lead our IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that our IT support operations run smoothly and efficiently. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of IT support processes.

Key Responsibilities:

Develop, implement, and manage project plans for IT user support initiatives.
Define project scope, goals, and deliverables in collaboration with stakeholders.
Monitor project progress and adjust plans as necessary to ensure successful completion.
Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
Assign tasks and responsibilities to team members, ensuring alignment with project goals.
Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
Identify opportunities for process improvements within the IT user support function.
Implement best practices and standard operating procedures to enhance service delivery.
Maintain comprehensive project documentation for future reference and compliance.
Qualifications:

Bachelor’s degree in information technology, Business Administration, or a related field.
Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
Strong understanding of IT support processes and methodologies (e.g., ITIL).
Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
Strong leadership and team management skills.
Exceptional communication and interpersonal skills.
Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
Project Management Professional (PMP) certification is a plus.