Program Manager

eBusiness Solutions Inc.; Columbus (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

eBusiness Solutions Inc. is seeking a Program Manager to lead the modernization and rewrite of the Ohio Child Licensing and Quality System (OCLQS). You will oversee enterprise technology initiatives and Salesforce-based projects, coordinating with licensing staff, IT, and vendors statewide.

The role requires 7+ years of large-scale project leadership, strong SDLC knowledge, and excellent communication. You will drive planning, testing, deployment, and change management to ensure compliant,

Qualifications

• Bachelor’s degree in information systems, business administration, public administration, or related field.
• 7+ years of experience leading large-scale technology projects or enterprise software implementations.
• Experience leading cross-functional, multi-stakeholder initiatives.
• Strong understanding of project management methodologies and SDLC.
• Excellent communication, leadership, and analytical skills.
• PMP certification (preferred).
• Experience with Salesforce (Sales Cloud, Service Cloud, Experience Cloud) is preferred.
• Familiarity with CRM, workflow automation, and system integration best practices.
• Experience with state government systems or human services is a plus.

Responsibilities

• Lead end-to-end rewrite of the OCLQS system from planning through post-launch support.
• Provide strategic direction for system modernization using Salesforce when appropriate.
• Coordinate with IT, product owners, licensing specialists, staff, analysts, QA, and vendors.
• Develop and maintain project plans, budgets, schedules, risk logs, and communications.
• Facilitate stakeholder input from licensing staff, administrators, childcare providers, technical teams, and leadership.
• Ensure compliance with state policies, data security standards, and federal reporting.
• Lead change management planning, testing strategies, and statewide implementation.
• Champion user-centered design and reduce administrative burden.
• Provide clear executive reporting to department leadership.

Skills

Requirements management

Cross-functional team leadership

Stakeholder communication

Salesforce knowledge and experience

SDLC expertise

Documentation & reporting

Compliance & security awareness

Project management

Analytical skills

Leadership

Education

Bachelor’s degree in information systems / related field

Job description

One of our clients in the government domain is seeking a Program Manager to lead the modernization and rewrite of the Ohio Child Licensing and Quality System (OCLQS), overseeing enterprise technology initiatives, Salesforce-based projects, stakeholder collaboration, and statewide system implementation.

Responsibilities:

• Lead the end-to-end rewrite of the OCLQS system, including planning, requirements gathering, development, testing, deployment, and post-launch support.
• Provide strategic direction and oversight for system modernization activities using Salesforce or integrating Salesforce components where appropriate.
• Partner closely with IT, product owners, licensing specialists, SUTQ program staff, business analysts, QA, and external vendors, ensuring alignment throughout the project lifecycle.
• Develop and maintain project plans, budgets, schedules, risk logs, and communication deliverables.
• Facilitate stakeholder input from licensing staff, SUTQ administrators, child care providers, technical teams, and leadership.
• Ensure compliance with state policies, data security standards, and federal reporting requirements.
• Lead change management planning, system testing strategies, and statewide implementation activities.
• Champion user-centered design and continuous improvement to enhance provider experience and reduce administrative burden.
• Provide clear, concise executive reporting to department leadership and oversight bodies.

Required Qualifications

• Bachelor’s degree in information systems, business administration, public administration, or a related field.
• 7+ years of experience managing large-scale technology projects, system modernizations, or enterprise software implementations.
• Demonstrated experience leading cross-functional, multi-stakeholder initiatives.
• Strong understanding of project management methodologies and SDLC processes.
• Excellent communication, leadership, and analytical skills.

Preferred Qualifications

• PMP certification (strongly preferred).
• Experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications).
• Familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices.
• Experience with state government systems, human services, licensing programs, or quality rating systems.
• Knowledge of data migration strategies and cloud-based application architecture.

Mandatory Skills

• Requirements Management
• Cross-Functional Team Leadership
• Stakeholder Communication
• Salesforce Knowledge and Experience
• SDLC Expertise
• Documentation & Reporting
• Compliance & Security Awareness

Skills :