IT Project Leader for Client Onboarding & Delivery

Virtual Technologies Group; Maumee (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

HSA/FSAs

Job summary

Virtual Technologies Group, LLC in Ohio is seeking a Senior Project Coordinator (IT) to manage multiple client IT projects from kickoff to closeout, coordinating schedules, budgets, and scope with sales, engineering, and the client.

You will translate complex technical work into clear timelines for non-technical stakeholders, run status calls, manage risks, and ensure smooth handoffs to managed services. Strong organization and communication are essential.

Qualifications

• 2+ years of experience in project coordination or project management, ideally within an MSP, IT services, or technology environment.
• Familiarity with IT infrastructure concepts (networking, servers, cloud platforms like Azure/M365, endpoints, backup/DR).
• Strong organizational skills and comfort managing multiple projects/clients simultaneously.
• Excellent written and verbal communication skills, with the ability to translate technical detail for non-technical audiences.
• Experience with PSA tools and/or PM tools (ConnectWise, Smartsheet, MS Project, Monday.com, Asana).
• Strong Excel/spreadsheet skills for budget and resource tracking.

Responsibilities

• Manage a portfolio of concurrent client projects from kickoff through closeout, including new client onboardings, migrations, deployments, upgrades, and technology rollouts
• Lead new client onboarding: gathering network documentation, setting up monitoring/RMM, coordinating credential handoff, and ensuring a smooth transition into ongoing managed services
• Build and maintain project plans, timelines, resource schedules, and budgets using the PSA/PM tool stack (e.g., ConnectWise, Monday.com or similar)
• Coordinate scheduling between engineers, technicians, vendors, and client stakeholders to keep work moving without overloading technical staff
• Serve as the primary point of contact for clients during active projects — running status calls, sending updates, and managing expectations
• Track project scope, flag scope creep, and manage change orders in coordination with account managers/sales
• Procure and track hardware/software orders and licensing needed for project delivery
• Identify risks, blockers, and resource conflicts early and elevate appropriately
• Maintain accurate project documentation: SOWs, project plans, runbooks, and post-project documentation for the service desk
• Support project profitability by monitoring hours against budget and flagging overages
• Facilitate smooth handoff from project delivery to ongoing managed services/support teams
• Contribute to continuous improvement of project management templates, processes, and tools

Skills

Project coordination

Communication

Organization

Budget tracking

PSA/PM tools

Tools

ConnectWise

Smartsheet

MS Project

Monday.com

Asana

Job description

Virtual Technologies Group, LLC in Ohio is seeking a Senior Project Coordinator (IT) to manage multiple client IT projects from kickoff to closeout, coordinating schedules, budgets, and scope with sales, engineering, and the client.

You will translate complex technical work into clear timelines for non-technical stakeholders, run status calls, manage risks, and ensure smooth handoffs to managed services. Strong organization and communication are essential.