IT Project Engineer — Server Infrastructure & Escalations

Industry Analysts, Inc.; San Antonio, Northern (TX, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Industry Analysts, Inc. seeks an IT Project Engineer to analyze and resolve escalated client hardware and software issues swiftly and accurately, ensuring minimal downtime and high client satisfaction.

The role emphasizes diagnostic rigor, effective communication, and timely escalation where needed. You will design and implement functional server infrastructures for new customers, ranging from initial architecture to deployment, testing, and documentation, with a focus on reliability, security,

Responsibilities

• Analyze and accurately resolve escalated client hardware and software issues in a timely manner.
• Design and implement functional server infrastructures for new customers.

Job description

Industry Analysts, Inc. seeks an IT Project Engineer to analyze and resolve escalated client hardware and software issues swiftly and accurately, ensuring minimal downtime and high client satisfaction.

The role emphasizes diagnostic rigor, effective communication, and timely escalation where needed. You will design and implement functional server infrastructures for new customers, ranging from initial architecture to deployment, testing, and documentation, with a focus on reliability, security,