IT Project Engineer

Documation, Inc.; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Documation, Inc. in Houston seeks an IT Project Engineer to analyze and resolve escalated hardware and software issues and design server infrastructures for new customers.

You will manage server, network, and desktop support in an enterprise environment, work with vendors, and mentor team members while accommodating on-call shifts and off-hours as needed.

Qualifications

• Ability to recommend and deploy server infrastructure solutions to meet business requirements.

Responsibilities

• Troubleshoot, install, and migrate servers
• Install and manage switches/routers, backup systems, and DR replication
• Provide escalated technical support and customer onboarding/project planning
• Document technical information and mentor team members
• Vendor management and on-call rotation coordination

Skills

Server infrastructure design

Active Directory management

Interpersonal communication

Stress management

Education

Bachelor's Degree in Computer Science or related field

CompTIA Network+

CompTIA Security+

FortiGate Experience

Datto Experience

MCSE Server Infrastructure

Tools

Hyper-V

VMware

Cisco

MCSE Server Infrastructure

FortiGate

Datto

CompTIA Network+

CompTIA Security+

Job description

Position: Project Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: Houston

Description

The IT Project Engineer's role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers.

Responsibilities

• Server troubleshooting, installations & migrations
• Switch and Router installation & management
• Backup systems installation, management, and DR replication
• Escalated Technical Support
• Customer on-boarding/Project planning
• Software management
• Configuration/change management
• Patch management & Troubleshooting
• Vendor management for troubleshooting purposes
• Documentation of technical information
• Mentor team members on technical issues
• Must be flexible with O.T. and shift changes

Experience & Required Skills

• Ability to recommend and deploy server infrastructure solutions to meet business requirements.
• Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress.
• Minimum of 7 years' experience managing Active Directory in an enterprise environment
• Minimum of 7 years' Network, Server, and Desktop support in an enterprise environment
• Microsoft Certifications/Application Platform experience
• Cisco, Microsoft, Hyper-V and VMware certifications and experience are strongly preferred
• Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

Education & Certification

• Bachelor's Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years' experience
• CompTIA Network+, Security+; Strongly Preferred
• FortiGate Experience; Strongly Preferred
• Datto Experience; Strongly Preferred
• MCSE Server Infrastructure; Preferred

Support Schedule

• May require ability to work at night, off-hours, holidays, and weekends (on-call rotation).
• May require emergency on-site support during severe storm mobilization and electric system damage restoration.

Physical Requirements

• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently

Special Requirements

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Education

Bachelors or better in Computer Science or related field.

Bachelors or better in Information Technology or related field.

Experience

Required

• 7 years: Network, Server, and Desktop Support
• 7 years: Active Directory

Preferred

• MCSE Server Infrastructure
• Datto
• FortiGate

Licenses & Certifications

Preferred

• Security+
• Network+
• VMWare
• Hyper-V
• CompTIA A+

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.