IT Project Coordinator (MSP) — Growth & Ops

Acture Solutions Inc; Hauppauge (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Professional Development

Career Growth

Job summary

Acture Solutions Inc. in Hauppauge, NY is seeking an organized IT Project Assistant to join our Professional Services team.

You will coordinate project schedules, dispatch technical resources, and maintain project documentation to ensure on-time delivery and exceptional client experiences in a fast-paced MSP environment. In this onsite role, you will support equipment logistics, CRM/PSA records, and cross-department collaboration while delivering strong customer service and accurate project

Qualifications

• Minimum of two years of experience in project coordination, project administration, or a related IT support role.
• Excellent organizational, communication, and time management skills.
• Experience using Microsoft Office, including Word, Excel, Outlook, Teams, and PowerPoint.
• Experience working with CRM, PSA, or project management platforms.
• Basic understanding of IT infrastructure, networking, cloud technologies, or cybersecurity concepts.

Responsibilities

• Coordinate project schedules, timelines, and documentation across multiple IT projects.
• Schedule and dispatch technical resources for project work and service calls.
• Coordinate equipment orders and deliveries with Finance, vendors, and customers.
• Maintain accurate customer information and project records within CRM and PSA platforms.
• Prepare project kickoff documentation, meeting notes, and project status reports.
• Monitor project milestones and communicate updates with customers and internal teams.
• Manage company dispatch calendars and assist with scheduling across departments.
• Support Professional Services leadership with administrative and operational project coordination.
• Assist with invoice reconciliation and project budget tracking.
• Build strong relationships with internal teams, vendors, and customers while delivering exceptional customer service.

Skills

Project coordination

Customer service

Organization

Communication

Time management

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM

PSA platforms

ConnectWise

Autotask

HaloPSA

ServiceNow

Job description

Acture Solutions Inc. in Hauppauge, NY is seeking an organized IT Project Assistant to join our Professional Services team.

You will coordinate project schedules, dispatch technical resources, and maintain project documentation to ensure on-time delivery and exceptional client experiences in a fast-paced MSP environment. In this onsite role, you will support equipment logistics, CRM/PSA records, and cross-department collaboration while delivering strong customer service and accurate project