Information Technology Project Assistant

Acture Solutions Inc

Hauppauge (NY)

On-site

USD 40,000 - 50,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Professional Development

Career Growth

Job summary

Acture Solutions Inc. in Hauppauge, NY is seeking an organized IT Project Assistant to join our Professional Services team.

You will coordinate project schedules, dispatch technical resources, and maintain project documentation to ensure on-time delivery and exceptional client experiences in a fast-paced MSP environment. In this onsite role, you will support equipment logistics, CRM/PSA records, and cross-department collaboration while delivering strong customer service and accurate project

Qualifications

Minimum of two years of experience in project coordination, project administration, or a related IT support role.
Excellent organizational, communication, and time management skills.
Experience using Microsoft Office, including Word, Excel, Outlook, Teams, and PowerPoint.
Experience working with CRM, PSA, or project management platforms.
Basic understanding of IT infrastructure, networking, cloud technologies, or cybersecurity concepts.

Responsibilities

Coordinate project schedules, timelines, and documentation across multiple IT projects.
Schedule and dispatch technical resources for project work and service calls.
Coordinate equipment orders and deliveries with Finance, vendors, and customers.
Maintain accurate customer information and project records within CRM and PSA platforms.
Prepare project kickoff documentation, meeting notes, and project status reports.
Monitor project milestones and communicate updates with customers and internal teams.
Manage company dispatch calendars and assist with scheduling across departments.
Support Professional Services leadership with administrative and operational project coordination.
Assist with invoice reconciliation and project budget tracking.
Build strong relationships with internal teams, vendors, and customers while delivering exceptional customer service.

Skills

Project coordination

Customer service

Organization

Communication

Time management

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM

PSA platforms

ConnectWise

Autotask

HaloPSA

ServiceNow

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

$40,000.00 To $50,000.00 Annually

Launch Your Career in IT Project Management

Acture Solutions is seeking an organized, customer-focused IT Project Assistant to join our growing Professional Services team. This is an excellent opportunity for someone who enjoys coordinating projects, supporting technical teams, and helping deliver exceptional client experiences in a fast-paced Managed Services Provider (MSP) environment. As an IT Project Assistant, you'll play a key role in coordinating project schedules, dispatching technical resources, maintaining project documentation, supporting equipment logistics, and ensuring projects remain organized and on track from kickoff through completion. This is an onsite, growth position supporting the continued expansion of our Professional Services team.

Job Title: IT Project Assistant
Location: Hauppauge, NY
Schedule: Full-Time, Monday–Friday, 9:00 AM–5:00 PM (Onsite)
Salary: $40,000–$50,000

What You'll Do

Coordinate project schedules, timelines, and documentation across multiple IT projects.
Schedule and dispatch technical resources for project work and service calls.
Coordinate equipment orders and deliveries with Finance, vendors, and customers.
Maintain accurate customer information and project records within CRM and PSA platforms.
Prepare project kickoff documentation, meeting notes, and project status reports.
Monitor project milestones and communicate updates with customers and internal teams.
Manage company dispatch calendars and assist with scheduling across departments.
Support Professional Services leadership with administrative and operational project coordination.
Assist with invoice reconciliation and project budget tracking.
Build strong relationships with internal teams, vendors, and customers while delivering exceptional customer service.

What You Bring

Minimum of two years of experience in project coordination, project administration, or a related IT support role.
Excellent organizational, communication, and time management skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience using Microsoft Office, including Word, Excel, Outlook, Teams, and PowerPoint.
Experience working with CRM, PSA, or project management platforms.
Basic understanding of IT infrastructure, networking, cloud technologies, or cybersecurity concepts.
Strong attention to detail and customer service mindset.
Ability to work independently while collaborating effectively across multiple departments.

Preferred Qualifications

Experience working in a Managed Service Provider (MSP) environment.
Bachelor's degree in Business, Information Technology, or a related field, or equivalent experience.
Experience with ConnectWise, Autotask, HaloPSA, ServiceNow, or similar platforms.
CAPM certification or previous IT project coordination experience is a plus.

Skills for Success

Customer-first mindset with outstanding communication skills.
Highly organized with exceptional attention to detail.
Ability to multitask and prioritize competing deadlines.
Positive attitude with a collaborative, team-oriented approach.
Strong analytical and problem-solving skills.
Growth mindset with a willingness to learn new technologies and processes.

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, cloud infrastructure, and long-term technology success through exceptional service. At Acture Solutions, you'll become part of a collaborative Professional Services team supporting a variety of technology projects for clients throughout the region. You'll have the opportunity to develop valuable project coordination, customer service, and operational skills while building a long-term career with a growing technology company.

What We Offer