IT Program Manager – DoD Systems, Asset & License Lead

VetRamp; Randolph Air Force Base (TX); Sur place; USD 120 000 - 165 000; Plein temps

Résumé du poste

VetRamp is seeking an experienced Program Manager to lead Client System Administration and Software License Management at Randolph AFB, San Antonio, TX. You will oversee IT service delivery, asset management, and compliance with Air Force policies while directing a team of technicians.

You will supervise on-site IT support for Air Force hardware, software, and mobile devices, monitor ticket resolution in Remedy, and guide VTC and enterprise IT operations. Strong DoD policy knowledge is essential.

Qualifications

• 5 years of experience managing IT programs, system administration, or asset management within a DoD environment.
• Experience leading IT service delivery teams, ensuring high-performance operations.
• Strong understanding of Windows OS, MS Office Suite, LAN infrastructure, and DoD cybersecurity policies.

Responsabilités

• Manage and oversee the Client System Administration and Software License Management program.
• Lead a team of IT support technicians, ensuring compliance with PWS requirements.
• Develop and implement process improvements to enhance service delivery.
• Serve as the primary point of contact for Air Force leadership, stakeholders, and external agencies.
• Ensure adherence to DoD cybersecurity policies, IT service management standards, and security protocols.

Connaissances

IT program management

IT service delivery

Leadership

Windows OS

MS Office Suite

LAN infrastructure

DoD cybersecurity policies

Remedy ticketing

DoD 8140.03

Outils

Remedy

Description du poste

VetRamp is seeking an experienced Program Manager to lead Client System Administration and Software License Management at Randolph AFB, San Antonio, TX. You will oversee IT service delivery, asset management, and compliance with Air Force policies while directing a team of technicians.

You will supervise on-site IT support for Air Force hardware, software, and mobile devices, monitor ticket resolution in Remedy, and guide VTC and enterprise IT operations. Strong DoD policy knowledge is essential.