IT Program Manager: Delivery, KPIs & Talent Growth

Edgewater Federal Solutions; Idaho Falls (ID); On-site; USD 90,000 - 140,000; Full time

Job summary

Edgewater Federal Solutions is seeking a Program Manager to direct a high-performing information technology services organization supporting multiple labs. You will translate organizational goals into operational plans, optimize resources, and drive KPI/SLAs while ensuring secure, reliable service delivery to the client.

Responsibilities include leading cross-functional teams, budgeting, performance reviews, and work with client stakeholders both on-site and virtually to ensure successful

Qualifications

• Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services.
• Develops and implements clear operational objectives and plans.
• Identify and assemble optimal personnel, technologies, and methodologies to meet requirements.
• Aligns objectives with executable work plans.
• Develop contingency plans to address changes in business needs.
• Participates in operational meetings with client stakeholders on-site and virtually.
• Ensure high-performing technical teams operate securely and meet KPIs/SLAs.
• Develop and implement staff attraction and retention strategies.
• Foster a people-focused culture with career development and customer focus.
• Drive continual improvement through data-driven decision making and trends analysis.

Responsibilities

• Directs delivery of IT support services across multiple site teams.
• Translates objectives into actionable operational plans.
• Optimal mix of personnel, technologies, and methods to meet needs.
• Aligns goals with detailed work plans and budgets.
• Develop contingency plans for changing business needs.
• Participates in client meetings on-site and remote.
• Ensures secure, high-performing technical teams meeting KPIs/SLAs.
• Leads talent acquisition and staff retention initiatives.
• Promotes a people-first culture focused on development and customer success.
• Drives process improvements to cut costs and increase productivity.

Skills

Leadership

Program management

Strategic planning

Budgeting

Communication

People development

KPI & SLA management

Cross-functional collaboration

Process improvement

Security awareness

Education

Bachelor's Degree in a related field

Tools

ServiceNow

ITSM

Job description

Edgewater Federal Solutions is seeking a Program Manager to direct a high-performing information technology services organization supporting multiple labs. You will translate organizational goals into operational plans, optimize resources, and drive KPI/SLAs while ensuring secure, reliable service delivery to the client.

Responsibilities include leading cross-functional teams, budgeting, performance reviews, and work with client stakeholders both on-site and virtually to ensure successful