IT Program Manager - 24x7 NOC/SOC Ops Leader (Poly Req)

Bespoke Technologies, Inc.; Tysons, Northern (VA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Bespoke Technologies, Inc. in Tysons, VA is seeking an IT Program Manager to oversee 24x7 operations, manage escalations with carriers and vendors, and ensure rapid service restoration.

The role requires poly clearance and deep knowledge of Sentinel, Azure, and enterprise networks. You will coordinate maintenance, monitor outages, and drive improvements in monitoring and automation.

You will work on-site at Tysons campus with a focus on operational excellence and customer impact.

Qualifications

• Must hold a Poly clearance to apply.
• Experience managing Tier 1 and Tier 2 technical personnel.
• Strong understanding of Microsoft Sentinel, Microsoft Azure, enterprise networking, network monitoring, cybersecurity monitoring, and IT service management.
• Experience coordinating maintenance windows and service restoration activities.
• Experience identifying operational trends, recurring issues, process gaps, and opportunities to improve monitoring, automation, escalation, and operational effectiveness.
• Experience coordinating maintenance schedules and ensuring appropriate NOC/CSOC monitoring coverage before, during, and after scheduled changes.

Responsibilities

• Lead and manage Tier 1/2 staff.
• Oversee outages and maintenance windows.
• Coordinate with carriers, vendors, MSPs and third-party providers.
• Drive improvements in monitoring, automation, escalation, and operational effectiveness.

Skills

Poly clearance

Sentinel

Azure

Enterprise networking

Network monitoring

Cybersecurity monitoring

IT service management

Vendor escalations

Change management

NOC/CSOC operations

Monitoring automation

Job description

Bespoke Technologies, Inc. in Tysons, VA is seeking an IT Program Manager to oversee 24x7 operations, manage escalations with carriers and vendors, and ensure rapid service restoration.

The role requires poly clearance and deep knowledge of Sentinel, Azure, and enterprise networks. You will coordinate maintenance, monitor outages, and drive improvements in monitoring and automation.

You will work on-site at Tysons campus with a focus on operational excellence and customer impact.