IT Program Manager

Sentara Health; United States; Remote; USD 106,000 - 177,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off and Sick Leave

Tuition Assistance – $5,250/year

Job summary

Sentara Health is seeking an IT Program Manager to coordinate Revenue Cycle System initiatives within the One Sentara transformation. You will centralize intake, validate requirements, and align IT Milestone Owner assignments to enable consistent execution across IT initiatives.

The role emphasizes governance, cross-functional leadership, and risk management within healthcare IT environments, including Epic applications and related tools.

Qualifications

• Experience in healthcare IT environments.
• Ability to translate complex requirements into actionable plans.
• Strong written and verbal communication.

Responsibilities

• Intake & Initiative Readiness: validate BRD/TDD, scope, dependencies; identify gaps with IOs, BRMs, BAs.
• IT Ownership Coordination: align IT ownership, assign Milestone Owners, support escalation.
• Resource Coordination & Risk Management: coordinate resources, define scope, assess risks, mitigate interdependencies.
• Cross-Functional Leadership & Influence: build relationships across IT, operations, and business leaders; resolve conflicts.
• Small Project / Initiative Coordination: support initiatives without PMs; track milestones; facilitate communication.

Skills

Healthcare IT experience

Influence without authority

Stakeholder management

Cross-functional leadership

Project coordination

Education

Bachelor's in Computer Science or related field

5+ years experience in lieu of degree

Tools

ServiceNow

Wave platform

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Overview

The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.

The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

Key Responsibilities

Intake & Initiative Readiness

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs

IT Ownership Coordination

• Analyze initiative scope and determine appropriate IT ownership alignment
• Coordinate and facilitate assignment of IT Milestone Owners
• Support reassignment and escalation processes
• Ensure ownership aligns with actual work effort and technical domain

Resource Coordination & Risk Management

• Coordinate resource needs across inter-related initiatives
• Support scope definition and risk assessment for technical programs
• Identify cross-project risks and interdependencies and drive mitigation planning

Cross-Functional Leadership & Influence

• Build strong relationships across IT, operations, and business leadership
• Resolve conflicts and address project challenges across teams
• Influence stakeholders outside direct reporting lines
• Serve as a liaison across application, integration, analytics, and infrastructure teams

Small Project / Initiative Coordination

• Provide coordination support for initiatives without assigned enterprise project managers
• Track IT milestones and support execution alignment
• Facilitate communication and issue resolution across stakeholders

Education

• Bachelor’s in Computer science or relevant field preferred
• 5+ years of experience accepted in Lieu of Bachelor’s degree

Certification/Licensure

• Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
• PMP preferred or obtained within 18 months

Experience

• Experience within healthcare IT environments
• Familiarity with ServiceNow and Wave or similar tools
• Ability to influence without direct authority
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple concurrent initiatives
• Strong organizational and prioritization skills
• Ability to interpret complex or incomplete information
• Strong problem-solving and decision-making capability
• Excellent written and verbal communication
• Ability to translate technical concepts to diverse audiences
• Strong attention to detail

Keywords: Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- IT

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.