IT Program Manager

Northwood Mortgage Ltd.; Tysons (VA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Travel reimbursement (within 50 miles)

Company benefits

Job summary

NAOVI is seeking an IT Program Manager to lead 24x7 operations, overseeing NOC/CSOC activities, security monitoring, and incident response. The role requires active TS/SCI w/FS polygraph, no sponsorships, and hands-on experience with Microsoft Sentinel and Azure in enterprise IT settings.

On-site full-time position based in Virginia with travel within 50 miles for support needs.

Qualifications

• Active TS/SCI w/FS polygraph required.
• No sponsorships for any position.
• Experience managing Tier 1 and Tier 2 technical personnel.
• Strong understanding of Microsoft Sentinel, Azure, enterprise networking, monitoring, and IT service management.
• Experience coordinating with carriers, ISPs, vendors, cloud providers, MSPs.
• Ability to track maintenance windows, outages, and service restoration.
• Experience identifying operational gaps and driving improvements in monitoring and automation.

Responsibilities

• Oversee IT program management for 24x7 operations in a NOC/CSOC environment.
• Coordinate maintenance windows and ensure monitoring coverage during changes.
• Manage escalations with third-party providers and internal teams.
• Monitor and improve cybersecurity, monitoring, and IT service management processes.
• Lead incident response and continuous service improvement initiatives.

Skills

Active TS/SCI w/FS polygraph

NOC/CSOC operations

Microsoft Sentinel

Azure

Networking fundamentals

Troubleshooting outages

KQL

Vendor management

Tools

Microsoft Sentinel

Azure Government Cloud

Azure Monitor

VMs

Job description

Career Opportunities with Novel Applications of Vital Information

A great place to work.

Careers At Novel Applications of Vital Information, Inc

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Join the Novel Applications Family:

At Novel Application, we’re focused on finding and keeping top talent. We are looking for highly motivated and experienced personnel who are willing to learn and share that knowledge with fellow employees. We believe that together we can solve any challenge that faces our customers.

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Residency Status:

ALL CANDIDATES MUST BE A U.S. CITIZEN

Security Clearance:

ALL Candidates MUST currently Possess an Active TS/SCI w/FS polygraph for consideration of this position. No clearance sponsorships for this position.

Time Type:

Full-Time, Daytime Schedule – 100% onsite

Travel Reimbursement:

Yes (within a 50-mile radius to the worksite)

Company Benefits:

Yes

Company Overview:

NAOVI (Novel Applications, Inc.) is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management and Systems Integration. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.

Headquartered in Fredericksburg, Virginia, NAOVI employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.

Job Description

NAOVI is seeking a IT Program Managerfor the following task:

Required Skills

• All candidates will need to currently possess an Active TSSCI w/FS polygraph for consideration of this position. Required
• At this time our company Does Not offer clearance sponsorships for any of our positions.
• Demonstrated experience managing Tier l and Tier 2 technical personnel.
• Demonstrated experience with a strong understanding of Microsoft Sentinel, Microsoft Azure, enterprise networking, network monitoring, cybersecurity monitoring, and IT service management.
• Demonstrated experience working with and managing escalations involving telecommunications carriers, ISPs, OEM vendors, Microsoft/cloud providers, managed service providers, and other third-party service providers.
• Demonstrated experience overseeing and tracking planned maintenance windows, infrastructure changes, outages, and service restoration activities.
• Demonstrated experience identifying operational trends, recurring issues, process gaps, and opportunities to improve monitoring, automation, escalation, and operational effectiveness.
• Demonstrated experience coordinating maintenance schedules and ensuring appropriate NOC/CSOC monitoring coverage before, during, and after scheduled changes.

Desired Technologies/Tools:

• Demonstrated experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
• Demonstrated progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
• Demonstrated experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
• Demonstrated significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
• Demonstrated significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).
• Demonstrated significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
• Demonstrated significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
• Demonstrated experience with tools for topology, paths, assets, segmentation, or vulnerabilities.
• Demonstrated experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.

Other Relevant Technologies/Tools:

• Experience providing comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services.
• Experience maintaining a secure and highly available enterprise environment.
• Experience ensuring the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure.
• Experience proactively monitoring network and cyber security environments and providing Incident Response, Cyber Defense, Operational Engineering Support, Problem Management, and Continuous Service Improvement.
• Experience providing monthly application metric data such as service requests, incidents, calls per application, using agency reporting tools. Any other tool or deviation from collecting performance metrics requires prior approval from the agency.
• Experience providing operational support for the following environments; Enterprise Local Area Network (LAN), Wide Area Network (WAN), Campus Network Infrastructure.
• Experience providing operational support for the following technologies; Microsoft Azure Government Cloud, Azure Virtual Desktop (AVD), RedSeal, Microsoft Sentinel, VMware and Hyper-V virtualization platforms, Microsoft Windows Server infrastructure, and Enterprise monitoring and alerting systems.
• Experience providing services continuously on a 24-hour-per-day, 7-day-perweek, 365-day-per-year basis.
• Experience executing work schedules to ensure that necessary planning, coordination, approvals, negotiations, and other contract requirements are completed in a timely manner so as not to negatively impact the program.
• Experience managing Tier 1 and Tier 2 technical personnel.
• Experience with agency oversight, coordinating maintenance schedules and ensuring appropriate monitoring coverage before, during, and after scheduled changes.
• Experience overseeing and tracking planned maintenance windows, infrastructure changes, outages, and service restoration activities.
• Experience managing escalations involving telecommunications carriers, ISPs, OEM vendors, Microsoft/cloud providers, managed service providers, and other third-party service providers.
• Experience identifying recurring issues, process gaps, and opportunities to improve monitoring, automation, escalation, and operational effectiveness.