Customer Service Support Specialist

Jobtailor

Tysons (VA)

On-site

USD 100,000 - 180,000

Full time

2 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

NAOVI is seeking a skilled NOC/SOC operations professional to provide 24x7 support for technology services. You will monitor Azure environments, Microsoft Sentinel, and on-premise networks, investigating alerts and performing initial troubleshooting to maintain secure, highly available infrastructure.

You will coordinate with carriers, cloud providers, OEMs, MSPs, and other third parties, while delivering incident response, cyber defense, and continuous service improvement in a demanding 24x7

Qualifications

U.S. citizen with an active TS/SCI clearance with full-scope polygraph.
Experience with Microsoft Sentinel and Microsoft Azure.
Experience monitoring enterprise networks and infrastructure.
Experience troubleshooting outages, latency, or CPU/memory issues.
Experience with network security modeling and analysis tools.
Experience coordinating with carriers, cloud providers, OEMs, MSPs, or third-party vendors.
Experience leading or managing personnel in a 24x7 operations center.
Experience working in enterprise IT operations, network operations, or cybersecurity operations.

Responsibilities

Provide customer service support for NAOVI technology services operations.
Support 24x7x365 Network Operations Center and Cyber Security Operations Center services.
Monitor enterprise networks, infrastructure, and cybersecurity environments using agency tools.
Monitor Microsoft Sentinel alerts and investigate data using KQL.
Identify issues and perform initial troubleshooting for outages, connectivity, and CPU/memory problems.
Provide incident response, cyber defense, operational engineering support, and continuous service improvement.
Maintain secure, highly available enterprise infrastructure and ensure its availability, security, performance, and operational integrity.
Provide monthly application metric data, including service requests, incidents, and calls per application, using agency reporting tools.

Skills

Microsoft Sentinel Monitoring

Azure Environment Management

Network Security Modeling

Incident Response and Cyber Defense

KQL / Kusto

Network Troubleshooting

TCP/IP

DNS/DHCP

VLANs & Routing

Firewalls & VPNs

Tools

Microsoft Sentinel

Azure Monitor/Log Analytics

VMware

Hyper-V

Windows Server

Job description

Provide customer service support for NAOVI's technology services operations
Support 24x7x365 Network Operations Center and Cyber Security Operations Center services
Monitor enterprise networks, infrastructure, and cybersecurity environments using agency tools
Monitor Microsoft Sentinel alerts and investigate data using KQL
Monitor Azure environments, including Azure Government Cloud, Azure Virtual Desktop, Monitor/Log Analytics, VMs, Resource Health, and basic networking
Identify issues and perform initial troubleshooting for outages, connectivity, packet loss/latency, and CPU/memory problems
Perform network security modeling, mapping, exposure analysis, and network-path analysis
Work with telecommunications carriers, ISPs, cloud providers, OEM vendors, managed service providers, and other third parties
Provide incident response, cyber defense, operational engineering support, problem management, and continuous service improvement
Maintain secure, highly available enterprise infrastructure and ensure its availability, security, performance, and operational integrity
Provide monthly application metric data, including service requests, incidents, and calls per application, using agency reporting tools
Support enterprise LAN, WAN, campus network infrastructure, virtualization platforms, Windows Server infrastructure, and enterprise monitoring systems
Track scheduled maintenance windows and change activities
Execute work schedules and coordinate required planning, approvals, negotiations, and contract requirements

Requirements

Must be a U.S. citizen
Must currently possess an active TS/SCI clearance with full-scope polygraph
No clearance sponsorship available
Demonstrated experience with Microsoft Sentinel and Microsoft Azure
Demonstrated experience understanding enterprise network and infrastructure monitoring tools
Demonstrated experience identifying issues and performing initial troubleshooting
Demonstrated experience with network security modeling, mapping, exposure-analysis, or network-path analysis tools
Demonstrated experience working with telecommunications carriers, ISPs, cloud providers, OEM vendors, managed service providers, or other third-party service providers
Experience leading or managing personnel in a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment
Progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines
Experience supporting a NOC, SOC/CSOC, enterprise IT operations center, or comparable technical operations environment
Significant experience with Microsoft Sentinel, including alert monitoring, KQL log queries, entity analysis, runbooks, or escalation
Significant experience with Azure portal navigation, Monitor/Log Analytics, VMs, Resource Health, or basic networking
Significant experience with TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN
Significant experience troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues
Experience with topology, paths, assets, segmentation, or vulnerability tools
Experience using Kusto Query Language (KQL)
Experience providing 24x7x365 NOC and CSOC services
Experience maintaining secure and highly available enterprise environments
Experience with incident response, cyber defense, operational engineering support, problem management, and continuous service improvement
Experience providing monthly application metrics using agency reporting tools
Experience supporting enterprise LAN, WAN, and campus network infrastructure
Experience with Microsoft Azure Government Cloud, Azure Virtual Desktop, RedSeal, Microsoft Sentinel, VMware, Hyper-V, Microsoft Windows Server, and enterprise monitoring and alerting systems
Experience working continuously on a 24-hour-per-day, 7-day-per-week, 365-day-per-year basis
Experience executing work schedules and completing planning, coordination, approvals, negotiations, and contract requirements on time
Experience monitoring scheduled maintenance windows and change activities

Core Competencies

Demonstrates expertise in monitoring and managing enterprise networks and cybersecurity environments, with a strong focus on Microsoft Sentinel and Azure technologies. Proven ability to perform troubleshooting, incident response, and maintain secure, highly available infrastructure in a 24x7 operations environment.

Highest-signal resume keywords