IT PROFESSONAL III - PROJECT COORDINATOR

City of Santa Fe Springs; Mooresville (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) contribution

Multiple medical plans

Life insurance

Disability coverage

Wellness program

EAP

Volunteer time-off

Paid holidays

On-site clinic

Down payment assistance

Pet insurance

Gym reimbursement

Job summary

The Town of Mooresville is seeking an IT Professional Tier III - Project Coordinator to provide advanced technical support for IT systems, networks, hardware, and software. This senior role serves as escalation point, guides Tier I and II staff, and leads technology projects.

You will work with leadership, participate in on-call rotations, and help plan upgrades and migrations while maintaining documentation and SLA compliance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of IT support, system administration, or a related field.
• Equivalent combination of education and experience may be considered.
• Preferred certifications: CompTIA Network+ and Microsoft Modern Desktop Administrator.

Responsibilities

• Manage and resolve escalated Help Desk tickets involving complex hardware, software, OS, and network issues.
• Perform advanced troubleshooting of enterprise applications, OS, network connectivity, and related systems.
• Serve as escalation point and technical resource for Tier I and II IT staff.
• Provide guidance and resolution strategies to IT staff on complex issues.
• Participate in IT projects involving upgrades, migrations, implementations, and rollouts.
• Assist with deployment, configuration, and implementation of new hardware, software, and networks.
• Evaluate emerging technologies and recommend improvements to IT services and processes.
• Collaborate with Town departments to identify technology needs and develop solutions.
• Plan, coordinate, and implement technology projects aligned with organizational goals.
• Monitor Help Desk tickets to ensure SLA compliance and take corrective action as needed.
• Support on-call rotations to ensure constant technical support and availability.
• Maintain documentation related to IT systems, troubleshooting procedures, projects, and solutions.

Education

Bachelor's degree in Computer Science / Information Technology / related field

Equivalent combination of education and experience

Tools

CompTIA Network+

Microsoft Certified: Modern Desktop Administrator

Job description

About The Town Of Mooresville

As one of North Carolina’s fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.

Distinguishing Features of the Class

Work alongside a team committed to innovation and collaboration, creating positive change for the community!

Why Join the Town of Mooresville

Benefits

• 5% Town contribution to your 401(k), no employee match required
• Choice of three medical plans, including an HSA plan with Town contributions
• Town-paid life insurance at 1.5× annual salary
• Fully paid short- and long-term disability coverage (up to $8,000 per month)
• Wellness Incentive Program, with A discount of $240 annually on medical premium for participation
• Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
• Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
• Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
• Holidays: Employees accrue 13-14 paid holidays per year
• Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
• Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
• On-site clinic for eligible employees and dependents coming in 2026!
• Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!

About The Role

The IT Professional Tier III - Project Coordinator performs advanced technical work supporting the Town's IT systems, networks, hardware, and software. This senior-level position serves as an escalation point for complex technical issues, provides guidance to Tier I and II IT staff, and supports technology projects including system upgrades, migrations, and new technology implementations.

The position requires advanced troubleshooting skills, independent judgment, strategic thinking, and effective communication with leadership, staff, and other stakeholders. Employees in this role work with significant autonomy in day-to-day operations and participate in on-call rotations to ensure consistent technical support. Work is performed under the general supervision of the Customer Service Supervisor.

Duties and Responsibilites

• Manage and resolve escalated Help Desk tickets involving complex hardware, software, operating system, and network issues
• Perform advanced troubleshooting of enterprise applications, operating systems, network connectivity, and related technology systems
• Serve as an escalation point and technical resource for Tier I and Tier II IT staff
• Provide guidance, mentoring, and resolution strategies to IT staff addressing complex technical issues
• Participate in IT projects involving system upgrades, migrations, implementations, and technology rollouts
• Assist with the deployment, configuration, and implementation of new hardware, software, and network systems
• Evaluate emerging technologies and provide recommendations for improving IT services, systems, and processes
• Collaborate with Town departments to identify technology needs and develop effective solutions
• Assist with planning, coordinating, and implementing technology projects in alignment with organizational goals
• Monitor Help Desk tickets and service requests to ensure compliance with established service level agreement (SLA) requirements
• Respond to technical issues within established SLA timeframes and take appropriate corrective action when service levels are not met
• Participate in and support on-call rotations to ensure consistent technology support and availability
• Maintain documentation related to IT systems, troubleshooting procedures, projects, and technical solutions
• Perform other related duties as assigned

Minimum Education And Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Three (3) to five (5) years of experience in IT support, system administration, or a related field

OR

• An equivalent combination of education and experience

Preferred Qualifications

• CompTIA Network+ certification
• Microsoft Certified: Modern Desktop Administrator certification
• Other relevant industry-recognized IT certifications

Special Requirements

• Possession of a valid North Carolina Driver's License
• Ability to participate in an on-call rotation and respond to technical issues outside of normal business hours as required

The Town of Mooresville is an Equal Opportunity Employer and values diversity at all levels of the workforce.

Candidates selected for this position must successfully complete a background check and pre-employment drug screening as a condition of hire.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis.

Town of Mooresville Benefits Guide 2025-2026