IT Professional Asst (PT)

University of Georgia; Athens (GA); On-site; USD 22,000 - 26,000; Part time

Job summary

The University of Georgia is seeking an IT Professional Assistant (PT) to join the EITS-Client Services team. This public-facing role delivers first-tier technical support to faculty, staff, and students via phone, chat, tickets, and in-person visits.

The position is part-time, on-site in the Athens area, with mandatory Sunday hours. Candidates should have a 2-year degree or professional certificate and strong communication and problem-solving skills. Non-benefits eligible, with TRS retirement.

Qualifications

• Requires technical knowledge in IT acquired through an apprenticeship, a 2-year degree, or professional certificate.
• Excellent written and verbal communication skills.
• Strong critical thinking skills.

Responsibilities

• Provide 1st-tier technical support for faculty, staff, and students.
• Escalate complex issues to higher tier consultants.
• Maintain and update internal knowledge resources and documentation.
• Participate in public outreach events.

Skills

Front-end Tier One support

IT knowledge

Communication skills

Critical thinking

Education

Two-year degree or professional certificate

Job description

IT Professional Asst (PT)

• Working Title: IT Professional Asst (PT)
• Department: EITS-Client Services
• Employment Type: Employee
• Contract: Part Time
• Full/Part time: Part Time
• Work Schedule: This is a part-time position for up to 19 hours per week, including mandatory Sunday hours from 1:30 p.m. to 6:30 p.m.
• Advertised Salary: $16.923
• FTE: 0.475
• Benefits Eligibility: Non-Benefits Eligible
• Retirement Plan: TRS
• Location: Athens Area
• Proposed Starting Date: 09/14/2026
• Posting Date: 09/02/2026

Special Instructions to Applicants

• Please provide name and contact information for three professional references
• This is a part-time, on-site position
• This position is not eligible for work authorization sponsorship.

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Summary

The EITS Help Desk provides tier 1 support to University of Georgia Faculty, Staff, and Students on a variety of EITS products. These products include UGAMail, MyID, eLC, UGA and several other applications. This position will be a public facing support personnel. This will include engagement through phone, chats, tickets, and walk-ins.

Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Experience in providing front-end Tier One support.

Knowledge, Skills, Abilities and/or Competencies

Knowledge of IT processes, functions, best practices and procedures. Excellent written and verbal communication skills and critical thinking skills.

Physical Demands

Sitting at PC workstation for protracted periods using keyboards, mouse, and telephone.

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

• First-tier Technical Support: Provides 1st-tier technical support for UGA faculty, staff, and students for enterprise-wide systems (such as MyID, UGAMail, eLC, etc). Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues. Serve as natural escalation point for complex technical issues that other first tier support agents cannot resolve. (75%)
• Technical Writer: Assists in managing maintenance, development of internal and external knowledge resources (i.e. the EITS Help Desk website and internal documentation). (15%)
• Public Outreach: Facilitate the coordination of and volunteer for EITS public outreach events including the Computer Health and Security Fair and summer orientation. (10%)