IT Production Supervisor

SmartSource Website; Carrollton (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

SmartSource currently seeks a Production Supervisor to plan and execute the preparation of rental equipment for client orders, including PCs, printers, displays, and related IT gear. You will lead a small team across production, imaging, and warehouse tasks, ensuring timely delivery and quality control.

You will oversee inventory, testing, and staging, collaborate with project managers and field techs, and serve as the technical lead for the branch while maintaining ERP-record accuracy.

Qualifications

• 3+ years of leadership experience.
• Experience managing day-to-day activities for a small team of technicians.
• Experience configuring and maintaining IT network equipment.
• AV skills and experience are a plus.
• Strong communication and customer service focus.

Responsibilities

• Plan and organize production schedules.
• Supervise a team of direct reports and field techs.
• Verify technical requirements for client orders and prep equipment.
• Image and stage computers for client orders.
• Maintain servers and network and ensure uptime.

Skills

Leadership

IT networking

AV skills

Customer service

Tools

ERP systems

Image management

Job description

SmartSource®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary:

SmartSource currently has an opportunity for a professional and experienced individual to fill the role of Production Supervisor. As a Production Supervisor, your primary responsibility will be planning and executing the preparation of rental equipment by established deadlines for client orders. You will lead a small team of direct reports and assigned resources from other departments. Equipment preparation includes software imaging, configuring, and testing of computers and laptops (PC & Mac), laser printers, copiers, IT-related equipment, large display monitors, and other tradeshow equipment. Additional duties include inventory management of company assets, maintaining quality control standards of outgoing and incoming equipment, as well as general warehouse duties such as shipping and receiving.

This position requires a strong leadership background and a strong knowledge of IT technologies.

Responsibilities:

• Planning and organizing production schedules.
• Supervising a team of direct reports and field techs working in the production area.
• Assessing project and resource requirements.
• Enforce production procedures and quality control standards.
• Act as the technical lead for the branch.
• Review and verify technical requirements for client orders; pull equipment from stock; prep, test, and stage for fulfillment.
• Prepare and image computers for client orders.
• Manage and keep the servers and network in working order and up to date.
• Collaborate with the Image Management Team to create/store client images in a systematic manner.
• Keep the production area clean and organized daily.
• Fielding technical service calls from peers and clients.
• Work with Project Managers, Solutions Architects, and Field Technicians on proper order configuration and requirements.
• Ensure accurate recording of inventory transactions in ERP.
• Assist with developing quality control standards.
• Assist in training other members of technical staff.
• Maintain physical organization of IT product group stock in the warehouse.
• Support Operations Manager in day-to-day functions as directed.

Qualifications:

• 3+ years of leadership experience is required.
• Experience managing day-to-day activities for a small team of technicians.
• Experience and understanding of installing, configuring, and maintaining IT network equipment.
• AV skills and experience are a plus.
• Must have a "can-do" attitude, strong customer service focus, and effective communication and people interaction skills as this position interacts directly with internal and external customers.
• Highly detail-oriented, well-organized, meticulous, and accurate; ability to think and work independently and meet deadlines.
• Ability to manage stress effectively in high-pressure situations.
• A desire to continually improve performance and take it to the next level.
• Ability to work evenings and weekends as needed.

Why SmartSource

SmartSource offers a fast-paced, dynamic, and supportive environment where strong sellers can build a meaningful career with an industry-leading company. Team members are given the tools, resources, cross-functional support, and market credibility needed to succeed.

SmartSource values collaboration, inclusion, curiosity, accountability, and continuous improvement. The company invests in its people through mentorship, resources, and opportunities because individual growth directly strengthens team and client outcomes.

Equal Opportunity Statement

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender status, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, the Rehabilitation Act, and applicable state and local laws.