Information Technology And Audio Visual Field Service Technician

SmartSource; Dallas (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

SmartSource is seeking a dedicated Information Technology and Audio Visual Field Service Technician for a full-time, on-site role based in Dallas, TX. You will install, configure, and service IT and AV equipment at client sites and events, diagnosing issues and performing hardware repairs to keep systems operational.

Daily duties include responding to service requests, coordinating equipment logistics with internal teams, and maintaining accurate documentation of work performed.

Qualifications

• Strong technical support skills, including customer-facing service and issue resolution.
• Hands-on experience with desktop computers and related hardware installation and configuration.
• Proficiency in printer support, including setup, maintenance, and basic network connectivity.
• Solid troubleshooting and diagnostics abilities for IT and AV equipment.
• Experience with computer repair, component replacement, and hardware testing.
• Familiarity with audio visual systems such as projectors, displays, and video walls is highly beneficial.
• Ability to work on-site at client locations, often in fast-paced event or office environments.
• Effective communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong organizational skills and attention to detail for documentation and asset tracking.

Responsibilities

• Installing, configuring, and servicing IT and AV equipment for client locations and events.
• Responding to service requests and providing on-site technical support.
• Coordinating with internal teams on equipment logistics and documenting work performed.
• Interacting with clients professionally and explaining technical issues clearly.
• Ensuring smooth technology operations during meetings, events, and office deployments.

Skills

Technical support

Desktop hardware

Printer support

Diagnostics & troubleshooting

Hardware testing

AV systems knowledge

On-site work

Communication skills

Documentation & asset tracking

Job description

Company Description

SmartSource is a business technology solutions provider with more than 35 years of experience serving clients in events, staffing, legal, government, finance, education, entertainment, and meeting production industries. With 8 fully staffed and equipped branch offices in major metropolitan areas across the United States, the company supports a wide range of IT, AV, and interactive technology needs. SmartSource delivers solutions from employee desktops and temporary office equipment to large-scale video walls for trade shows and events. The organization combines deep expertise in logistics and IT services to handle warehousing, asset tracking, and technical support. SmartSource is committed to enabling customer success through the right technology, team, and communication solutions.

Role Description

The Information Technology and Audio Visual Field Service Technician is a full-time, on-site role based in Dallas, TX. This role is responsible for installing, configuring, and servicing IT and AV equipment for client locations and events, including desktop computers, printers, displays, and related peripherals. The technician will perform diagnostics and troubleshooting, repair hardware issues, and ensure systems are fully operational prior to client use. Daily activities include responding to service requests, providing on-site technical support, coordinating with internal teams on equipment logistics, and maintaining accurate documentation of work performed. The role also entails interacting with clients in a professional manner, explaining technical issues in clear terms, and helping ensure smooth technology operations during meetings, events, and office deployments.

Qualifications

• Strong technical support skills, including customer-facing service and issue resolution.
• Hands-on experience with desktop computers and related hardware installation and configuration.
• Proficiency in printer support, including setup, maintenance, and basic network connectivity.
• Solid troubleshooting and diagnostics abilities for IT and AV equipment.
• Experience with computer repair, component replacement, and hardware testing.
• Familiarity with audio visual systems such as projectors, displays, and video walls is highly beneficial.
• Ability to work on-site at client locations, often in fast-paced event or office environments.
• Effective communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong organizational skills and attention to detail for documentation and asset tracking.
• Valid driver's license and ability to travel locally as required.
• Relevant technical certifications or vocational training in IT or AV support are a plus.
• Prior field service experience in technology or audio visual environments preferred.