Field Service Technician

SmartSource Website; Glendale Heights (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

SmartSource Website is hiring an IT Field Technician in Glendale Heights, Illinois, responsible for providing exceptional customer service at trade shows and corporate meetings. This role entails configuring equipment, on-site installation, and technical support.

The ideal candidate will have a strong IT background, be proficient in audio-visual setups, and possess excellent communication skills. Occasional overtime, weekends, and travel are required for client events.

Qualifications

• Strong IT background with expertise in configuring and troubleshooting computers.
• Proficient at setting up and operating audio-visual components.
• Experience with live events such as trade shows and corporate meetings.

Responsibilities

• In-shop configuration, preparation, and transport for on-site installations.
• Troubleshooting of computers, software, and related peripherals.
• Setting up and operating audio and video equipment at events.

Skills

IT configuration and troubleshooting

Customer service

Audio-visual setup

Networking

Communication skills

Job description

Job Summary

As an IT Field Technician with SmartSource, your primary responsibility will be providing “top-notch” customer service with a strong focus on tradeshow and corporate meeting environments. Duties include product configuration, prep and testing, transportation of equipment, on‑site installation of audio visual and computer technology, networking, troubleshooting and technical support.

Responsibilities

• In‑shop configuration, preparation and testing, transport for on‑site installation, customer service, and troubleshooting of our computers, software, and related peripherals in tradeshow and corporate events environments.
• In‑shop configuration, preparation and testing, transport for on‑site set up and operation of audio and video equipment including microphones, speakers, mixing consoles, video screens, projectors, video switchers, large displays and related peripherals in tradeshow and corporate events environments.

Qualifications

• Strong IT background with expertise in configuring, networking, and troubleshooting computers, printers, and related hardware. Copier repair experience is a plus.
• The ideal candidate will also be proficient at setting up and operating basic audio‑visual components, be able to troubleshoot and correct operational glitches.
• Must have experience with “live events” – trade shows, corporate meetings, and conferences.
• Must have a “can‑do” attitude, strong customer service focus, and effective communication and people interaction skills as this position interacts directly with our customers.
• Requires the ability to think and work independently, meet deadlines, and have extreme attention to detail, while working as a member of a team.
• Requires a valid driver’s license and the ability to drive company vehicles to area venues for client events.
• Requires loading/unloading of company vehicles. Must be able to lift 50 pounds.
• As our clients’ events are held seven days a week, some overtime, weekends, and overnight travel is required.
• A desire to continually improve performance and take service to the next level is vital.

Equal Opportunity Statement

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.