IT/AV Field Service Technician

SmartSource; Glendale Heights (IL); On-site; USD 52,000 - 64,000; Full time

Job summary

SmartSource in Glendale Heights, IL is seeking an IT/AV Field Service Technician to deliver top-tier customer service at corporate meetings and trade shows, including configuration, testing, and on-site installation of computer technology and AV gear. You will configure, network, and troubleshoot computers, printers, and related hardware, transport equipment, and support staff during live events.

The role requires a valid driver's license, ability to drive a 16’ box truck, lifting up to 50

Qualifications

• A strong IT background including computer, printer and copier configuration.
• Proficient in configuring, networking and troubleshooting computers, printers and related hardware.
• Can-do attitude with strong customer service focus and communication skills.
• Ability to think and work independently, meet deadlines, and maintain attention to detail.
• Valid driver’s license and ability to drive company vehicles to venues.
• Ability to drive a 16’ box truck.
• Must be able to lift 50 pounds.
• Full-time Monday–Friday with overtime, weekends and overnight travel as required.
• Bonus skills include setup of basic audio visual components and live events experience.

Responsibilities

• Primary: In-shop configuration, preparation, testing, and transport for on-site installation.
• Secondary: Operation of Audio/Video equipment and related peripherals for events.
• Provide customer service and troubleshooting for computers, software and hardware at corporate events.

Skills

IT background

Networking

Troubleshooting

Customer service

Communication

Independent work

Driving

Tools

Audio/Video setup

Job description

IT/AV Field Service Technician

Full Time Glendale Heights, IL, US

SmartSource ® , an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

Job Summary:

As a Field Service Technician with SmartSource, your primary responsibility will be providing “top-notch” customer service with a strong focus on corporate meeting environments and tradeshows. Duties include product configuration, prep and testing, transportation of equipment, on-site installation of computer technology, networking, troubleshooting and technical support.

Key Responsibilities:

• Primary: In-shop configuration, preparation and testing, transport for on-site installation, customer service, and troubleshooting of our computers, software, and related peripherals in corporate events environments and tradeshows.
• Secondary: In-shop configuration, preparation and testing, transport for on-site set up and operation of Audio and Video equipment including: microphones, speakers, mixing consoles, video screens, projectors, video switchers, large displays and related peripherals in tradeshow and corporate events environments.

Qualifications:

• A strong IT background including computer, printer and copier configuration. Must be proficient in configuring, networking and troubleshooting computers, printers and related hardware.
• Must have a “can-do\" attitude, strong customer service focus, and effective communication and people interaction skills as this position interacts directly with our customers.
• Requires the ability to think and work independently, meet deadlines, and have extreme attention to detail.
• Requires a valid driver’s license and the ability to drive company vehicles to area venues for client events.
• Must be able to drive a 16” box truck
• Requires loading/unloading of company vehicles. Must be able to lift 50 pounds.
• As our clients’ events are held seven days a week, this position is a full-time Monday through Friday schedule. Some overtime, weekends and overnight travel is required.
• A desire to continually improve performance and take service to the next level is vital.
• BONUS SKILLS: Proficiency at setting up and operating basic audio visual components, and the ability to troubleshoot and correct operational glitches.
• Experience with “live events” – trade shows, corporate meetings and conferences is a plus.

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.