IT Platform Operations Analyst — AI-Driven Ops

American Airlines; Salisbury (MD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines in Salisbury, MD is seeking a Sr Associate Analyst/Analyst, IT Platform to support regional IT operations and drive reliability across AOT systems.

You will collaborate with application engineering, product management, and operations to improve system performance, manage incidents, and deploy upgrades while leveraging AI-driven techniques to optimize regional airline technology and incident response.

Qualifications

• Bachelor's degree or equivalent in a technical discipline.
• Experience supporting production IT environments and user experience.
• Hands-on experience with AI/ML tools in tech or engineering settings.

Responsibilities

• Serve as IT conduit between engineering, product management and operations.
• Monitor performance and reliability; drive improvements and reduce downtime.
• Collaborate with engineering to align requirements and system architecture.
• Analyze data to identify process improvements for IT operations.
• Manage incidents, root cause analysis and resolution.
• Document operational procedures and best practices.
• Coordinate software/hardware upgrades with minimal disruption.
• Leverage AI-driven tools to monitor and optimize IT systems.

Skills

AI tools

DevOps

Agile

Analytical skills

Education

Bachelor's degree in CS/CE/IS/Engineering

Job description

American Airlines in Salisbury, MD is seeking a Sr Associate Analyst/Analyst, IT Platform to support regional IT operations and drive reliability across AOT systems.

You will collaborate with application engineering, product management, and operations to improve system performance, manage incidents, and deploy upgrades while leveraging AI-driven techniques to optimize regional airline technology and incident response.