Sr Associate Analyst/Analyst, IT Platform

American Airlines; Salisbury (MD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines in Salisbury, MD is seeking a Sr Associate Analyst/Analyst, IT Platform to support regional IT operations and drive reliability across AOT systems.

You will collaborate with application engineering, product management, and operations to improve system performance, manage incidents, and deploy upgrades while leveraging AI-driven techniques to optimize regional airline technology and incident response.

Qualifications

• Bachelor's degree or equivalent in a technical discipline.
• Experience supporting production IT environments and user experience.
• Hands-on experience with AI/ML tools in tech or engineering settings.

Responsibilities

• Serve as IT conduit between engineering, product management and operations.
• Monitor performance and reliability; drive improvements and reduce downtime.
• Collaborate with engineering to align requirements and system architecture.
• Analyze data to identify process improvements for IT operations.
• Manage incidents, root cause analysis and resolution.
• Document operational procedures and best practices.
• Coordinate software/hardware upgrades with minimal disruption.
• Leverage AI-driven tools to monitor and optimize IT systems.

Skills

AI tools

DevOps

Agile

Analytical skills

Education

Bachelor's degree in CS/CE/IS/Engineering

Job description

Sr Associate Analyst/Analyst, IT Platform View Profile

Need Accommodation Assistance?

• Careers
• Student & Grads
• Life at American
• Our People

Sr Associate Analyst/Analyst, IT Platform Posting Start Date: 10/6/26

Location: Salisbury Wicomico Reg Apt (SBY-TRML)
Cities: Salisbury - MD
Requisition ID: 88666

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Operations domain refers to the area within Information Technology that focuses on analyzing operational processes, identifying critical capabilities, and collaborating with cross-functional teams to mitigate operational and technical risks. This domain encompasses monitoring operational performance, utilizing data to provide actionable outcomes and ensuring technology initiatives support the overall business strategy and customer and employee experiences.
• This position will be responsible for performing IT support functions for the three wholly owned American Eagle Carriers
• Will oversee IT initiatives and support activities to deliver services and solutions that meet the overall strategic regional IT business objectives for the American Eagle wholly owned carriers of American Airlines

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever itis deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Serve as the technology conduit between our application engineering team, product management and operational capabilities to provide critical problem-solving and customer/employee experience support, maintaining system integrity, and continuously improving product quality
• Monitor system performance and reliability, ensuring any issues are promptly managed to minimize downtime, and proposing solutions to system performance challenges
• Collaborate closely with application engineering to understand the technical requirements, system architecture, and product capabilities
• Analyze and interpret data to identify opportunities for process improvement and to inform strategic decisions within IT operations
• Manage system incidents and outages, including root cause analysis and resolution.
• Support the development of operational procedures and documentation to ensure best practices are followed, and systems are functioning optimally.
• Assist in the coordination of software and hardware upgrades, deployments, and patches in collaboration with engineering teams, ensuring minimal disruption to services.
• Leverage AI-driven tools and techniques to monitor, analyze, and optimize Regional Airline Operations Technology (AOT) systems, improving reliability, performance, and incident response

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Experience in an IT software capacity supporting production environments and customer/employee experience
• Hands-on experience applying artificial intelligence or machine learning tools within a technology or engineering environment

Preferred Qualifications- Education & Prior Job Experience

• 2+ years of software experience in a vital / critical environment supporting technical and business operational capabilities
• Proven experience as an Operations Platform Analyst or a similar role, particularly in IT and software development environments
• Proficient with existing IT systems that impact American Eagle Airlines.
• 3+ years of proven experience in Regional Airline IT operations

Skills, Licenses & Certifications

• AI skills with demonstrated commitment to continuous learning, including maintaining applicable AI licenses or professional certifications
• Understanding of AA Operational Metrics
• Ability to thrive in sense of urgency environment, leverage best practices, and innovate through any problem
• Strong analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail
• Experience with DevOps and Agile
• Ability to build and maintain effective relationships with team members, customers and external groups, as well as, working in a collaborative environment with geographically dispersed resources
• Ability to work independently to manage one's time to meet commitments and expectations
• Demonstrate initiative, flexibility, and inability to adapt to changing priorities and work environments
• Possess a keen desire to learn and expand depth of knowledge
• Partners with Product Owner to provide insight to prioritization

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: Salisbury - MD
Requisition ID: 88666

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.