IT Platform Analyst — Drive Reliable Ops & AI Solutions

American Airlines; Fort Worth (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Other benefits

Job summary

American Airlines seeks a Sr Associate Analyst/Analyst in IT Platform at Envoy HQ East Bldg (DFW-EVHE), Fort Worth, TX. You will bridge application engineering, product management, and IT operations to ensure system integrity and continuous improvement of services across the American Eagle carriers.

The role emphasizes AI-driven monitoring, incident response, and collaboration to deliver reliable technology solutions while supporting production environments and customer/employee experiences.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Experience in an IT software capacity supporting production environments and customer/employee experience
• Hands-on experience applying artificial intelligence or machine learning tools within a technology or engineering environment

Responsibilities

• Serve as the technology conduit between our application engineering team, product management and operational capabilities to provide critical problem-solving and customer/employee experience support, maintaining system integrity, and continuously improving product quality
• Monitor system performance and reliability, ensuring any issues are promptly managed to minimize downtime, and proposing solutions to system performance challenges
• Collaborate closely with application engineering to understand the technical requirements, system architecture, and product capabilities
• Analyze and interpret data to identify opportunities for process improvement and to inform strategic decisions within IT operations
• Manage system incidents and outages, including root cause analysis and resolution
• Support the development of operational procedures and documentation to ensure best practices are followed, and systems are functioning optimally
• Assist in the coordination of software and hardware upgrades, deployments, and patches in collaboration with engineering teams, ensuring minimal disruption to services
• Leverage AI-driven tools and techniques to monitor, analyze, and optimize Regional Airline Operations Technology (AOT) systems, improving reliability, performance, and incident response

Skills

AI skills

AA metrics

DevOps

Agile

Problem solving

Analytical

Team collaboration

Time management

Adaptability

Relationship building

Education

Bachelor's degree in Computer Science/Computer Engineering/Technology/Information Systems or related field

Tools

DevOps tools

Job description

American Airlines seeks a Sr Associate Analyst/Analyst in IT Platform at Envoy HQ East Bldg (DFW-EVHE), Fort Worth, TX. You will bridge application engineering, product management, and IT operations to ensure system integrity and continuous improvement of services across the American Eagle carriers.

The role emphasizes AI-driven monitoring, incident response, and collaboration to deliver reliable technology solutions while supporting production environments and customer/employee experiences.