IT Platform Engineer: Identity & Automation

Modular; Los Altos (CA); Presencial; USD 148 000 - 270 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Amazing team

World-class benefits

Competitive compensation

Team events in Los Altos/CA

Resumo da oferta

Modular is seeking a Workplace Engineer to anchor the IT pillar, owning identity, onboarding, and the AI-powered help desk agent. You will design workflows, automate Okta, and expand Serval integrations to prevent recurring issues.

In this role you will lead the IT roadmap, set standards, and help level up the team. The position requires in-person work at the Los Altos, CA office several days per week, with flexibility for SF Bay Area hires.

Qualificações

• Own and grow IT, onboarding/offboarding, and identity management with automation.
• Proficient in fullstack development and modern distributed systems.
• Experience scripting/automation (Python, Bash) and integrating SaaS via REST APIs.
• Experience running or improving a help desk or service management function.
• Experience managing a SaaS portfolio, licensing, renewals, and vendor relationships.
• Strong written communication and ability to explain technical tradeoffs to non-technical colleagues.
• Identifies with Modular's core cultural values.

Responsabilidades

• Own and expand the Serval-powered help desk agent, design workflows, and improve deflection rates.
• Escalation point for unresolved tickets; drive automation and documentation to prevent recurrence.
• Own onboarding/offboarding end-to-end; automate Okta to downstream apps.

Conhecimentos

Fullstack development

Modern programming language

Distributed systems

Scripting/automation

REST APIs

Written communication

Descrição da oferta de emprego

Modular is seeking a Workplace Engineer to anchor the IT pillar, owning identity, onboarding, and the AI-powered help desk agent. You will design workflows, automate Okta, and expand Serval integrations to prevent recurring issues.

In this role you will lead the IT roadmap, set standards, and help level up the team. The position requires in-person work at the Los Altos, CA office several days per week, with flexibility for SF Bay Area hires.