IT/OT Support Specialist - Smart Manufacturing

Flint Hills Resources; Brunswick (GA); Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

Georgia-Pacific is seeking an IT Support Specialist to join our Brunswick, Georgia team. You will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations, working closely with site operations, process control, automation, and enterprise technology teams.

The role involves troubleshooting issues, maintaining IT and OT infrastructure, and delivering practical technology solutions that meet manufacturing needs while upholding safety

Qualifikationen

• Experience managing incidents using a ticketing system.
• Ability to provide responsive support in a fast-paced environment.
• Strong troubleshooting, documentation, and problem-solving skills.
• Willing to participate in rotating 24/7 on-call schedule.
• Authorized to work permanently in the United States without visa sponsorship.

Aufgaben

• Deliver reliable IT and OT support enabling safe operations.
• Troubleshoot hardware, software, infrastructure, and industrial tech issues.
• Support and maintain end-user computing, servers, security, and production camera platforms.
• Partner with operations, process control, engineering, cybersecurity, networking, and enterprise tech teams to meet needs.
• Improve performance and user experience through standardization and problem solving.
• Translate business needs into practical technology solutions while upholding company standards and cybersecurity.

Kenntnisse

Incident management

Ticketing systems

On-call rotation

Documentation

Prioritization

Tools

ServiceNow

Zendesk

SolarWinds

VMware

Jobbeschreibung

Georgia-Pacific is seeking an IT Support Specialist to join our Brunswick, Georgia team. You will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations, working closely with site operations, process control, automation, and enterprise technology teams.

The role involves troubleshooting issues, maintaining IT and OT infrastructure, and delivering practical technology solutions that meet manufacturing needs while upholding safety