Technical Support Specialist

Georgia Pacific Corp.; Brunswick (GA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

Paid vacation

Job summary

Georgia-Pacific seeks an IT Support Specialist to join our Brunswick team in Georgia. You will ensure reliability, performance, and security of technology systems supporting mill operations, collaborating with site operations, process control, automation, and enterprise technology teams.

You will troubleshoot hardware, software, and OT issues, provide end-user computing and server support, and uphold cybersecurity requirements and safety culture while delivering value through technology.

Qualifications

• Experience managing incidents and resolving problems via ticketing systems (ServiceNow, Zendesk, SolarWinds).
• Experience providing responsive IT/OT support in a fast-paced environment and managing shifting priorities.
• Ability to troubleshoot issues, implement practical solutions, and document work clearly.

Responsibilities

• Deliver reliable IT and OT support for Brunswick mill operations.
• Troubleshoot hardware, software, infrastructure, and industrial tech issues; identify root causes and implement durable fixes.
• Support and maintain critical tech systems including end-user computing, servers, security, and production camera platforms.

Skills

Incident management

IT support

Troubleshooting

On-call

Tools

ServiceNow

Zendesk

SolarWinds

Job description

Georgia-Pacific is seeking an IT Support Specialist to join our team in Brunswick, Georgia. In this role, you will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations. Working closely with site operations, process control, automation, and enterprise technology teams, you will solve technical challenges, support critical manufacturing systems, and help create value through technology.

Our Team

The Brunswick IT team partners with mill operations, engineering, process control, and enterprise technology organizations to deliver reliable IT and OT solutions that enable safe, efficient, and profitable manufacturing. Our team is responsible for supporting infrastructure, end-user technologies, industrial systems, and operational technologies that are critical to mill performance.

What You Will Do

• Deliver reliable IT and operational technology (OT) support that enables safe, efficient, and productive mill operations
• Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues while identifying root causes and implementing sustainable solutions that improve reliability
• Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies
• Partner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions that meet business and manufacturing needs
• Improve technology performance and user experience through standardization, knowledge sharing, structured problem solving, and operational excellence
• Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship

Who You Are (Basic Qualifications)

• Experience managing incidents and resolving problems through a ticketing platform such as ServiceNow, Zendesk, or SolarWinds
• Experience providing responsive support in a fast-paced environment while managing changing priorities and multiple requests
• Experience troubleshooting issues, implementing practical solutions, and documenting work clearly
• Willing and able to participate in a rotating 24/7 on-call support schedule
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

• Industry technical certifications (Network+, Security+, CCNA, VMware, etc.)
• Experience working with virtualized environments (Servers, Hosts, Endpoints)
• Experience with cyber hygiene best practices around endpoint management, network segmentation, password management, etc
• Experience in IT/OT support in a manufacturing environment

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value, and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Georgia-Pacific (GP) is among the world's leading manufacturers of bath tissue, paper towels, napkins, tableware, paper-based packaging, office papers, cellulose, specialty fibers, nonwoven fabrics, building products, and related chemicals. You may recognize consumer brands like Angel Soft, Brawny, and Dixie on retail shelves and enMotion towels, Compact bath tissue, and SmartStock cutlery dispensers when you are away from home. As a Koch company, we create long-term value using resources efficiently to provide innovative products and solutions that meet the needs of customers and society while operating in a manner that is environmentally and socially responsible and economically sound. Headquartered in Atlanta, GA, GP employs approximately 35,000 people.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength, focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf