IT & OT Support Specialist — Lab Ops & Growth

Carnegie Mellon University; False Pass (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Carnegie Mellon University’s National Robotics Engineering Center (NREC) seeks an IT Support Associate to bolster IT/OT systems supporting automated biology and chemistry labs. The role focuses on first-line technical assistance, asset tracking, vendor coordination, and end-user support across a fast-paced research environment.

You will collaborate with development teams at NREC and CMU researchers to deploy new capabilities, resolve hardware/software issues, and maintain secure, reliable

Qualifications

• Associate degree in information technology is required; a bachelor’s degree is preferred.
• At least 2 years of experience in: Help Desk Support, End User Support, Workstation Support, Operating System Administration, Network Administration.
• Ability to work independently and possess strong technical and interpersonal skills.

Responsibilities

• Handling first level support of service requests for the automated biological and chemical laboratory
• Support all technology, including laptops/desktops, servers, printers, networks, and business production software
• Use provided tools to track inventory
• Work with software and hardware vendors to resolve issues
• Use ticketing system and communicate face to face to resolve the needs of the organization
• Be an active participant in a support group with evolving responsibilities in a fast-paced environment
• Diagnosing hardware and software problems on endpoint computing
• Managing computer and domain accounts
• Working with commercial and in-house software to meet requests
• Installing computer equipment in offices including computer towers and monitors
• Managing support requests with staff and vendors as well as internal customers

Skills

Help Desk Support

End User Support

Workstation Support

Operating System Administration

Network Administration

Independent work

Interpersonal skills

Education

Associate's degree in information technology

Bachelor's degree preferred

Job description

Carnegie Mellon University’s National Robotics Engineering Center (NREC) seeks an IT Support Associate to bolster IT/OT systems supporting automated biology and chemistry labs. The role focuses on first-line technical assistance, asset tracking, vendor coordination, and end-user support across a fast-paced research environment.

You will collaborate with development teams at NREC and CMU researchers to deploy new capabilities, resolve hardware/software issues, and maintain secure, reliable