IT Specialist - NREC

Carnegie Mellon University; False Pass (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Carnegie Mellon University’s National Robotics Engineering Center (NREC) seeks an IT Support Associate to bolster IT/OT systems supporting automated biology and chemistry labs. The role focuses on first-line technical assistance, asset tracking, vendor coordination, and end-user support across a fast-paced research environment.

You will collaborate with development teams at NREC and CMU researchers to deploy new capabilities, resolve hardware/software issues, and maintain secure, reliable

Qualifications

• Associate degree in information technology is required; a bachelor’s degree is preferred.
• At least 2 years of experience in: Help Desk Support, End User Support, Workstation Support, Operating System Administration, Network Administration.
• Ability to work independently and possess strong technical and interpersonal skills.

Responsibilities

• Handling first level support of service requests for the automated biological and chemical laboratory
• Support all technology, including laptops/desktops, servers, printers, networks, and business production software
• Use provided tools to track inventory
• Work with software and hardware vendors to resolve issues
• Use ticketing system and communicate face to face to resolve the needs of the organization
• Be an active participant in a support group with evolving responsibilities in a fast-paced environment
• Diagnosing hardware and software problems on endpoint computing
• Managing computer and domain accounts
• Working with commercial and in-house software to meet requests
• Installing computer equipment in offices including computer towers and monitors
• Managing support requests with staff and vendors as well as internal customers

Skills

Help Desk Support

End User Support

Workstation Support

Operating System Administration

Network Administration

Independent work

Interpersonal skills

Education

Associate's degree in information technology

Bachelor's degree preferred

Job description

At the National Robotics Engineering Center (NREC), every team member plays a vital role in our collective success. Members of our support staff work closely with leadership, technical experts, and one another to keep daily operations running smoothly and projects progressing efficiently. Whether providing technical or operational support, both internally and externally, managing network resources, assisting with logistics, or delivering essential administrative services, each contribution is critical to achieving our shared goals.

As part of our versatile team, you will collaborate with world-class robotics professionals who tackle complex industrial and government challenges and deploy innovative technologies into real-world operations. Your efforts will have a direct impact on both the efficiency of our operations and the meaningful projects we advance. We foster a culture grounded in integrity, respect, and collaboration, offering a flexible, supportive environment that promotes work-life balance and empowers you to take control of your career development.

We are seeking a dynamic IT Support Associate to make direct contributions to the strategic growth of the Information and Operational Technology (IT *and* OT) systems at the foundation of world-class automated science laboratory at Carnegie Mellon University, covering both biological and chemical science. This is an exciting opportunity for someone who thrives in a fast-paced and innovative setting. In this role, you will be instrumental in advancing the integrated operations team who are focused on supporting users and bringing new automation and science capabilities online.

You will collaborate with development teams from the National Robotics Engineering Center who is partnering with the lab scientists and robotics experts to rapidly bring new capabilities online, first in prototype modes and then for active scientific research. Successful applicants will take initiative, be curious, be willing to test solutions and report findings to senior staff and development teams. This position will be located in Bakery Square.

Your primary responsibilities are:

• Handling first level support of service requests for the automated biological and chemical laboratory
• Support all technology, including laptops/desktops, servers, printers, networks, and business production software
• Use provided tools to track inventory
• Work with software and hardware vendors to resolve issues
• Use ticketing system and communicate face to face to resolve the needs of the organization
• Be an active participant in a support group with evolving responsibilities in a fast-paced environment
• Diagnosing hardware and software problems on endpoint computing
• Managing computer and domain accounts
• Working with commercial and in-house software to meet requests
• Installing computer equipment in offices including computer towers and monitors
• Managing support requests with staff and vendors as well as internal customers

Required Qualifications:

• Associate's degree in information technology required. Bachelor's degree preferred
• At least 2 years of experience in the following:
• Help Desk Support
• End User Support
• Workstation Support
• Operating System Administration
• Network Administration
• Ability to work independently
• Strong technical skills
• Strong interpersonal and problem solving skills

We especially want to hear from you if you have experience or qualifications in any of the following areas:

• Adaptability and openness to change as the department and organization evolve
• Ability to work well with others and/or part of a team
• Ability to maintain confidentiality with sensitive information, and using appropriate discretion
• Close attention to detail and ability to maintain accurate and detailed reports and records
• Work well under pressure with frequent interruptions while meeting deadlines Competency to prioritize work and handle multiple tasks simultaneously

Other Requirements:

• This position will have access to export-controlled (ITAR) information so applicants for this position must be a US person
• Successful pre-employment background check

This position will require work on a variety of projects, including projects that may involve military/defense applications and/or are funded by military/defense sponsors.

Why NREC? (https://www.nrec.ri.cmu.edu/careers/why-nrec/)

At NREC, you will help support the robotics revolution by contributing to projects across multiple fields. Working alongside top robotics experts, you will help ensure smooth operations and see the real impact of