IT Ops Technician: Hardware Deploy & End-User Training

National Debt Relief, LLC; New York (NY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Generous Benefits

Job summary

National Debt Relief, LLC is seeking an Operations Technician to join our technology team. You will specialize in hardware deployment, image workstations, and manage end-user accounts in AD/Office 365.

You will train remote employees and handle asset inventory, software licenses, and decommissioning of returned equipment. You will also perform Windows OS upgrades, software installations, and contribute to knowledgebase articles for IT staff.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1-year experience in a help desk, IT operations, or end user support position required.

Responsibilities

• Package and ship IT equipment to remote employees.
• Unbox, label, store, and update inventory.
• Create and maintain end users accounts and mailboxes in Active Directory and Office 365.
• Build workstations using company standard image and software.
• Profile workstations for deployment to remote end users.
• Provide IT onboarding training to new remote employees.
• Maintain asset inventory of assigned and stock equipment and software licenses.
• Process returned equipment from current and former employees.
• Conduct Windows OS upgrades, software installation, and maintenance as needed.
• Assist with the creation and maintenance of knowledgebase articles for IT staff and employees.
• Work on special tasks and participate in projects as required.

Skills

Windows OS

Mac OSX

Office 365

Active Directory

IT ticketing systems

Remote user support

Problem solving

Written & verbal communication

Team oriented

Physical ability

Education

High school diploma

Bachelor’s degree in CS/IS or related field

Tools

Active Directory

Office 365

Job description

National Debt Relief, LLC is seeking an Operations Technician to join our technology team. You will specialize in hardware deployment, image workstations, and manage end-user accounts in AD/Office 365.

You will train remote employees and handle asset inventory, software licenses, and decommissioning of returned equipment. You will also perform Windows OS upgrades, software installations, and contribute to knowledgebase articles for IT staff.