IT Deployments & End-User Systems Technician

National Debt Relief, LLC.; New York (NY); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(k) with Company Match

Paid Holidays, Vacation

Job summary

National Debt Relief is seeking an Operations Technician to join our technology team. You will specialize in hardware deployment, imaging, and end user account management, while delivering onboarding training to remote employees and maintaining inventory and licenses.

The role reports to the Operations Supervisor and involves working in a fast-paced environment. Your responsibilities include building workstations, deploying to remote users, and supporting Windows and Mac environments with a

Qualifications

• Education/Experience: High school diploma or equivalent required. Bachelor's degree in computer science, information systems, or related field preferred.
• 1-year experience in a help desk, IT operations, or end user support position required.

Responsibilities

• Package and ship IT equipment to remote employees.
• Unbox, label, store, and update inventory.
• Create and maintain end users accounts and mailboxes in Active Directory and Office 365.
• Build workstations using company standard image and software.
• Profile workstations for deployment to remote end users.
• Provide IT onboarding training to new remote employees.
• Maintain asset inventory of assigned and stock equipment and software licenses.
• Process returned equipment from current and former employees.
• Conduct Windows OS upgrades, software installation, and maintenance as needed.
• Assist with the creation and maintenance of knowledgebase articles for IT staff and employees.
• Work on special tasks and participate in projects as required.

Skills

Windows OS

Mac OSX

Remote user support

Ticketing systems

Microsoft Office

Communication skills

Multitasking

Education

High school diploma or equivalent

Bachelor's degree in computer science or related field preferred

Tools

Active Directory

Office 365

Job description

National Debt Relief is seeking an Operations Technician to join our technology team. You will specialize in hardware deployment, imaging, and end user account management, while delivering onboarding training to remote employees and maintaining inventory and licenses.

The role reports to the Operations Supervisor and involves working in a fast-paced environment. Your responsibilities include building workstations, deploying to remote users, and supporting Windows and Mac environments with a