IT Ops & Security Leader — AI‑Driven, Global Offices, Equity

ZipHQ, Inc.; San Francisco (CA); Hybrid; USD 212,000 - 230,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Catered lunches & dinners for hybrid员工

Commuter benefit for hybrid employees

Team building events & happy hours

Flexible PTO

Apple equipment plus home office预算

401k plan

Job summary

ZipHQ, Inc. is seeking a Senior Manager of IT Operations & Information Security to lead a global IT team, own daily operations, and secure corporate tech.

You will manage onboarding, offboarding, devices, identities, and office networks across multiple locations while shaping AI-enabled IT solutions. You will supervise security incidents, SOC audits, and vendor relationships, partnering with Engineering to balance security with productivity and scale.

Qualifications

• 8+ years in IT operations, corporate IT, or infrastructure, including 3+ years managing IT teams, ideally with remote or multi-location reports.

Responsibilities

• Lead daily IT operations across time zones and on-call rotations.
• Own the employee technology lifecycle from onboarding to deprovisioning.
• Run core IT systems like Google Workspace, Okta, Zoom, and ITSM platforms.
• Manage endpoints, identity, and access including SSO, MFA, and provisioning.
• Keep offices connected with networking, Zoom Rooms, and AV.
• Lead corporate security operations and incident response, including audits.
• Build AI-native IT with agents and automations.
• Secure AI tools and agents, set access and logging standards.
• Build the team, manage budgets, and measure performance.

Skills

IT operations leadership

Incident response

Google Workspace

Okta management

Identity security

Endpoint security

ITSM platforms

Office networking

AI tooling in IT

People management

Tools

Google Workspace

Okta

Iru

Zoom

Meraki

SAML/OAuth

MDM

Job description

ZipHQ, Inc. is seeking a Senior Manager of IT Operations & Information Security to lead a global IT team, own daily operations, and secure corporate tech.

You will manage onboarding, offboarding, devices, identities, and office networks across multiple locations while shaping AI-enabled IT solutions. You will supervise security incidents, SOC audits, and vendor relationships, partnering with Engineering to balance security with productivity and scale.