IT Operations Technician — Reliability & Automation Focus

Mcmaster--carr-Supply-Company; Elmhurst (IL); On-site; USD 124,000 - 142,000; Full time

Benefits offered by this job

Profit sharing

40-hour work week

Job summary

McMaster-Carr is an eCommerce company seeking capable, curious people in all areas of our business. As a member of the Technology Team, Operations Technicians help maintain the security, reliability, and day-to-day usability of our computing environment.

Successful technicians are thoughtful troubleshooters who enjoy understanding why systems work the way they do, not just how to fix them. They communicate clearly, respond promptly to user needs, and look for opportunities to improve processes,

Qualifications

• Resolve common technical issues end-to-end with clear context.
• Seek to understand how and why systems work, focusing on root causes.
• Investigate root causes and apply best practices for reliable solutions.
• Provide clear verbal and written support during incidents.
• Follow through on commitments and manage timelines.
• Recognize patterns to improve documentation, tooling, and reliability.
• Balance attention to detail with the ability to move quickly.
• Show interest in process improvement and automation.

Responsibilities

• Provide remote and in-person technical support to internal users.
• Provision user accounts and manage role-based access to systems and resources.
• Remotely deploy software to PCs and maintain deployment packages.
• Troubleshoot and resolve document and label printing issues; perform maintenance.
• Support users across physical PCs and virtual desktops (VDI).
• Image, configure, and replace PCs and endpoint devices as needed.
• Resolve issues with internal applications or scope problems for escalation.
• Collaborate with security teams to remediate endpoint vulnerabilities.
• Identify recurring issues and implement long-term solutions.
• Create and maintain basic runbooks and documentation.

Tools

Windows 11

Active Directory

Group Policy

VMware

Windows Server 2016/2022/2025

Office 365

Exchange

Adobe Acrobat DC

DNS/DHCP

Endpoint security tooling

PowerShell

Job description

McMaster-Carr is an eCommerce company seeking capable, curious people in all areas of our business. As a member of the Technology Team, Operations Technicians help maintain the security, reliability, and day-to-day usability of our computing environment.

Successful technicians are thoughtful troubleshooters who enjoy understanding why systems work the way they do, not just how to fix them. They communicate clearly, respond promptly to user needs, and look for opportunities to improve processes,