IT Operations Technician — Remote & On-Site Support

McMaster-Carr; Elmhurst (IL); On-site; USD 123,000 - 142,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company 401(k)

Parental leave

Paid time off

Homebuyer assistance

Job summary

McMaster-Carr, an Elmhurst-based eCommerce company, seeks a Technology Team Operations Technician to support internal users across physical PCs and VDIs, deploy software, and maintain endpoint security. You will build runbooks, document processes, and help improve reliability while working a standard 40-hour weekday schedule.

The role emphasizes troubleshooting, clear communication, and automation-minded improvements, with competitive cash compensation and company profit sharing.

Qualifications

• Experience supporting internal users in a corporate environment.
• Comfort with Windows 11/AD/Group Policy and VDI tooling.
• Ability to create clear runbooks and documentation.

Responsibilities

• Provide remote and in-person technical support to internal users.
• Provision user accounts and manage role-based access to systems and resources.
• Remotely deploy software and maintain deployment packages.
• Troubleshoot printing issues; perform maintenance.
• Support users across PCs and VDIs, including hardware and OS.
• Image, configure, and replace endpoint devices as needed.
• Resolve app issues and escalate with actionable detail.
• Collaborate with security teams to remediate vulnerabilities.
• Identify recurring issues and implement long-term solutions.
• Create and maintain basic documentation and runbooks.

Skills

Independent problem-solver

Curious & analytical

Analytical troubleshooter

Professional communicator

Reliable & accountable

Process-oriented

Efficient & detailed

Automation-minded

Tools

Windows 11

Active Directory

Group Policy

VMware/VDI

Windows Server 2016/2022/2025

Microsoft 365

Exchange

Adobe Acrobat DC/Creative Cloud

Networking basics

Endpoint security tooling

PowerShell scripting

Job description

McMaster-Carr, an Elmhurst-based eCommerce company, seeks a Technology Team Operations Technician to support internal users across physical PCs and VDIs, deploy software, and maintain endpoint security. You will build runbooks, document processes, and help improve reliability while working a standard 40-hour weekday schedule.

The role emphasizes troubleshooting, clear communication, and automation-minded improvements, with competitive cash compensation and company profit sharing.