IT Operations Technician — On-Site & Remote Support

Conestoga Wood Specialties Corporation; Beaver Springs (Snyder County); On-site; USD 42,000 - 58,000; Full time

Job summary

Conestoga Wood Specialties Corporation in Beaver Springs, PA is seeking an IT Operations Technician to provide hardware and software support for our manufacturing operation. The role includes analysis, troubleshooting, and maintaining systems on-site with remote support to other locations.

You will install software/hardware, assist end-users, document fixes, and participate in on-call rotations. A 2-year technical degree or certifications and strong discretion, communication, and confidentiality

Qualifications

• 2-year technical degree and/or certifications strongly preferred.
• The need for judgment and discretion in independent decision making is required.
• Ability to communicate with department and non-department employees, management officials, vendors, customers, community and trade associates.
• 24-hour technical support when deemed by IT Operations Supervisor.
• Participation in on-call rotation for technical support.
• Ability to occasionally travel to other company locations.
• Must maintain confidentiality of sensitive information.

Responsibilities

• Analyze and troubleshoot device problems, network connectivity, etc.
• Support purchased software packages, by liaising between user and vendor support
• Evaluate user needs, and provide hardware consultation to meet user needs
• Install new software and hardware solutions
• Provide instruction to end-users as needed for standard software and hardware packages
• Write problem briefs and document fixes in knowledgebase for all technicians at all sites to reference
• Learn and utilize new technology and skills through education, informational sessions and reading technical literature, manuals and periodicals
• Perform regular upgrades to ensure systems remain updated
• Support PLC to PC communications and provide support to Maintenance Department on machine issues
• Ensure smooth operation of critical factory floor machine PCs, including system backups and upgrades

Skills

Communication skills

Independent decision making

On-call readiness

Travel flexibility

Confidentiality

Education

2-year technical degree and/or certifications

Job description

Conestoga Wood Specialties Corporation in Beaver Springs, PA is seeking an IT Operations Technician to provide hardware and software support for our manufacturing operation. The role includes analysis, troubleshooting, and maintaining systems on-site with remote support to other locations.

You will install software/hardware, assist end-users, document fixes, and participate in on-call rotations. A 2-year technical degree or certifications and strong discretion, communication, and confidentiality