Level 3 Technician

Compucom Staffing; Hillsboro (OR); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

CompucomStaffing is seeking a Level 3 Technician to join our client's team onsite in Hillsboro, OR. The role supports sustaining factory computing hardware, including WinClients, ROC workstations, and network components.

Shifts run 6:00 AM to 6:00 PM, either Sunday–Tuesday with alternating Wednesdays or Thursday–Saturday with alternating Wednesdays. Candidates should have 3–5+ years of technical experience and strong customer service skills.

Qualifications

• 3–5+ years of technical experience
• Windows imaging knowledge
• Intermediate Windows OS troubleshooting knowledge
• Must lift up to 35 lbs
• Excellent customer service and communication skills
• Proficient with Microsoft Outlook, Excel, Word

Responsibilities

• Troubleshoot and repair software and hardware on factory computing equipment at system, module, and component levels
• Coordinate with IT Networks, Windows, and Service Desk teams to resolve complex issues
• Assist in parts management: ordering, forecasting, stocking, and disposal of used equipment
• Communicate with customers, client technicians, and hardware/software specialists

Skills

Windows imaging knowledge

Windows OS troubleshooting

Customer service

Written and verbal communication

Manual handling

Microsoft Office

Education

None

Tools

WinClients

Remote Operations Center workstations

Factory network components

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a brand new opportunity for a qualified Level 3 Technician to join their team onsite in Hillsboro, OR. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components.

This tech will work the hours of 6:00 AM to 6:00 PM, Sunday to Tuesday, alternating Wednesdays.

OR

The hours of 6:00 AM to 6:00 PM, Thursday to Saturday, alternating Wednesdays.

Duties And Responsibilities

• Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
• Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
• Responsible for communication with customers, client technicians, and software / hardware specialists

Skills And Qualifications

• Minimum 3 to 5+ years of technical experience desired
• Windows imaging knowledge
• Intermediate Windows OS troubleshooting knowledge
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Cleanroom experience is a plus
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 7, 8, and 10
• Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
• Ability to multi-task and prioritize between multiple factory issues

Wage Range

The rate for this position is between $18.52 - $24.70 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.