IT Operations Tech - Providence RI Area

Blue Mantis; Providence (RI); Vor Ort; USD 23.000 - 37.000; Vollzeit

Zusammenfassung

Blue Mantis is seeking an IT Operations Tech to support the Technology Innovation Center in Pawtucket, RI. This full-time onsite role focuses on deploying endpoint devices and supporting warehouse operations.

You will image, configure, test, and label laptops and desktops, install OS and approved software, and use deployment tools to meet project deadlines while maintaining ISO 9001 records. The position requires 1–2 years of related experience, a valid driver’s license, and willingness to

Qualifikationen

• Higher-level items as shown in the job ad must be present.
• High School Diploma or equivalent required.
• 1–2 years of PC hardware, imaging, inventory or warehouse experience.
• Basic Windows OS, hardware and networking knowledge.
• Follow documented procedures with attention to detail.
• Valid driver's license and up to 25% travel; willingness to travel.
• CompTIA A+ or Network+ certification preferred.

Aufgaben

• Work onsite Monday–Friday, 8:00 a.m. to 4:30 p.m. at the Pawtucket TIC.
• Prepare, assemble, image, configure, test, label IT equipment.
• Install OS, firmware, drivers, and approved software/tools.
• Use imaging tools to configure devices per customer specs.
• Troubleshoot basic hardware and perform QA checks.
• Support warehouse operations including shipping, receiving, and inventory.
• Maintain accurate device and inventory records per ISO 9001.
• Assist with migrations and customer engagements as needed.
• Provide onsite customer support as scheduled.

Kenntnisse

PC hardware

Device deployment

Imaging

Inventory management

Networking concepts

Windows OS

Documentation

Communication skills

Travel ability

Endpoint deployment tools

Active Directory

CompTIA A+ or Network+

MS Deployment tools

Ausbildung

High School Diploma

Tools

SmartDeploy

MDT

SCCM

Intune

Windows Autopilot

Active Directory

Jobbeschreibung

IT Operations Tech - Providence RI Area

Department: Blue Mantis

Employment Type: Full Time

Location: Onsite

Compensation: $17.00 - $27.00 / hour

Description

Blue Mantis is a cloud management, consulting, and integration firm that helps clients modernize their data center and IT operations and effectively use cloud technologies. Our vendor-agnostic approach and broad technical expertise enable us to design, deploy, and support modern IT environments.

The IT Operations Technician supports the Blue Mantis Technology Innovation Center (TIC) by preparing, configuring, imaging, and deploying endpoint devices while also assisting with warehouse operations. This role is ideal for a dependable, hands‑on team member who is detail-oriented, willing to learn, and comfortable working in both technical and warehouse environments.

Key Responsibilities

• Ability to work onsite Monday through Friday, 8:00 a.m. to 4:30 p.m., at the Technology Innovation Center in Pawtucket, Rhode Island.
• Prepare, assemble, image, configure, test, clean, pack, and label laptops, desktops, and related IT equipment.
• Install operating systems, firmware updates, drivers, and approved software and managed services tools.
• Use endpoint deployment and imaging tools to complete standard and customer‑specific device configurations.
• Perform basic hardware troubleshooting, warranty repair, and quality assurance checks, and clearly
• Support warehouse operations, including shipping, receiving, inventory control, asset tagging, order fulfillment, and delivery of completed devices.
• Maintain accurate device, inventory, project, and quality records in accordance with documented procedures and ISO 9001 requirements.
• Meet agreed-upon turnaround times, quality standards, and customer requirements for configuration and installation projects. May be required to work onsite in a customer facing position as scheduled.
• Assist with enterprise migration projects, customer engagements, data center moves, and other technical or operational projects as assigned.
• Provide professional onsite support at customer locations when scheduled and follow all customer and Blue Mantis procedures.

Skills, Knowledge & Expertise

• High school diploma or equivalent
• One to two years of experience with PC hardware, device deployment, imaging, inventory, warehouse operations, or a related field. A combination of relevant experience and demonstrated technical aptitude will be considered.
• Basic knowledge of Windows operating systems, PC hardware, and networking concepts.
• Ability to follow documented procedures, manage multiple priorities, and complete repetitive tasks accurately.
• Strong work ethic, reliability, attention to detail, and willingness to learn new technologies and processes.
• Ability to troubleshoot basic hardware and configuration issues and communicate problems clearly.
• Professional communication and customer service skills.
• Ability to work independently and collaboratively in a fast‑paced team environment.
• Valid driver's license and ability to travel throughout Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont as needed. Non-local travel may be required up to 25%.
• Experience with endpoint deployment technologies such as SmartDeploy, Microsoft Deployment Toolkit (MDT), Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, or similar tools.
• Experience with Microsoft Active Directory.
• CompTIA A+ or Network+ certification.
• Experience with inventory management systems, shipping and receiving, or IT asset lifecycle management.
• Experience with network cabling, switch configuration, disk arrays, enterprise migrations, or data center moves

Work Environment and Physical Requirements

This is an onsite position based at the Blue Mantis Technology Innovation Center in Pawtucket, Rhode Island. Work is performed in a warehouse and office environment and may require flexibility to perform other duties as assigned.

• Ability to stand, sit, or walk for extended periods, including standing for up to eight hours.
• Ability to bend, squat, crawl, climb ladders, reach, stretch, carry, push, and pull equipment and boxes.
• Ability to regularly lift and move items weighing 10 to 70 pounds and occasionally assist with heavier items using appropriate help or equipment.
• Ability to communicate effectively and safely performs the essential functions of the position.

Hourly Rate Range: $17.00 to $27.00

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.