IT Operations Tech - Providence RI Area

Blue Mantis; Portsmouth (NH); On-site; USD 23,000 - 37,000; Full time

Job summary

Blue Mantis is seeking an IT Operations Technician to join our onsite Configuration Center/Warehouse team in Pawtucket, RI. The role focuses on packing/cleaning IT equipment, supporting customers, and aiding internal departments.

This entry-level position offers growth toward a Configuration Technician role. The successful candidate will handle shipments, maintain inventory, and work in a fast-paced warehouse with exposure to IT hardware and software tools.

Qualifications

• Previous warehouse or logistics experience is nice to have.
• Must be able to lift 10-70 pounds regularly; heavier up to 100 pounds with help.
• Standing, bending, crawling, reaching/stretching, and ladders required.
• Forklift certification is a plus.
• Hardware and Operating system familiarity a plus.
• A+ or Network+ Certification a plus.
• Travel to MA, CT, NH, ME, RI, VT as needed.

Responsibilities

• Onsite Mon-Fri 8:00AM to 4:30PM in our Configuration Center/Warehouse in Pawtucket RI.
• Receive and inspect incoming shipments for accuracy and damage.
• Pick, pack, and ship orders according to company standards.
• Load and unload trucks using forklifts, pallet jacks, or manually.
• Maintain inventory accuracy through regular cycle counts and data entry.
• Organize and maintain a clean and safe warehouse environment.
• Responsible for proper cleaning, packaging and component verification of all equipment
• Operate warehouse equipment in a safe and efficient manner.
• Assist with other tasks and departments as needed.
• Update company systems with required data in a detailed and professional manner

Skills

Attention to detail

Excellent communication

Multitasking

Customer service

Team interaction

Ability to learn

Tools

ServiceNow

Excel

Office 365

Inventory systems

Job description

The IT Operations Technician is part of a team that performs a broad range of technical and warehouse operational tasks to support Blue Mantis customers, internal departments, and partners. This position will be responsible for the packing/cleaning of IT equipment such as laptops, and IT peripherals. This position is an entry level position that will provide a potential growth opportunity to become a Blue Mantis Configuration Technician.

Department: Blue Mantis

Employment Type: Full Time

Location: Onsite

Workplace Type: Onsite

Compensation: $17.00 - $27.00 / hour

Key Responsibilities

• This position is onsite Mon-Friday from 8:00AM to 4:30PM working in our Configuration Center/Warehouse in Pawtucket RI.
• Receive and inspect incoming shipments for accuracy and damage.
• Pick, pack, and ship orders according to company standards.
• Load and unload trucks using forklifts, pallet jacks, or manually.
• Maintain inventory accuracy through regular cycle counts and data entry.
• Organize and maintain a clean and safe warehouse environment.
• Responsible for proper cleaning, packaging and component verification of all equipment
• Operate warehouse equipment in a safe and efficient manner.
• Assist with other tasks and departments as needed.
• Update company systems with required data in a detailed and professional manner

Skills, Knowledge & Expertise

• Previous warehouse or logistics experience - Nice To have
• Candidate must be able to lift 10-70 pounds regularly. Occasional lifting of items heavier than 100 pounds with help required.
• Standing, bending, crawling, reaching/stretching, and working on ladders required.
• Expertise with ServiceNow is a plus
• Experience with Microsoft Excel & Office 365 Applications.
• Basic math and computer skills; experience with inventory systems is a plus.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and follow directions.
• Forklift certification - Nice To Have
• Hardware and Operating system familiarity a plus
• Ability to troubleshoot and communicate issues
• Excellent communication skills, ability to interact professionally with clients Excellent customer service skills.
• A+ or Network+ Certification a plus
• Ability to multitask.
• Ability and desire to learn new competencies.
• Includes lifting and moving of IT equipment and boxes.
• Travel (MA,CT,NH,ME,RI,VT)-as needed

Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Just because it's listed it does not mean that you will be awarded the rate listed. Years of experience and specific skills sets justifies the hourly rate that a person will be paid.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.

Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.