IT Operations Tech - Providence RI Area

Blue Mantis; Pawtucket, Northern (RI, KY); Hybrid; USD 23,000 - 37,000; Full time

Job summary

Blue Mantis is seeking an IT Operations Tech in the Providence RI area. The role focuses on packing/cleaning IT equipment, receiving shipments, and routine warehouse tasks in a fast-paced environment.

The position is entry-level with potential growth to a Blue Mantis Configuration Technician. Candidates should be able to lift up to 70 pounds, stand and move throughout the shift, and learn inventory systems and ServiceNow.

Qualifications

• Entry-level position with potential growth to become a Blue Mantis Configuration Technician.
• Must be able to lift 10–70 pounds regularly; heavier items with assistance.
• Standing, bending, crawling, reaching, and ladder work required.
• Experience with ServiceNow and Microsoft Excel/Office 365 is a plus.
• Travel to MA, CT, NH, ME, RI, VT as needed.

Responsibilities

• This position is onsite Mon-Friday from 8:00AM to 4:30PM in Pawtucket RI.
• Receive and inspect incoming shipments for accuracy and damage.
• Pick, pack, and ship orders according to company standards.
• Load and unload trucks using forklifts, pallet jacks, or manually.
• Maintain inventory accuracy through regular cycle counts and data entry.
• Organize and maintain a clean and safe warehouse environment.
• Responsible for proper cleaning, packaging and component verification of all equipment.
• Operate warehouse equipment in a safe and efficient manner.
• Assist with other tasks and departments as needed.
• Update company systems with required data in a detailed and professional manner.

Skills

Attention to detail

Multitasking

Communication skills

Customer service

Lifting 10–70 lbs

Travel flexibility

Tools

ServiceNow

Microsoft Excel

Office 365

Inventory systems

Forklift certification

A+ or Network+

Job description

IT Operations Tech - Providence RI Area

Department: Blue Mantis

Employment Type: Full Time

Location: Onsite

Compensation: $17.00 - $27.00 / hour

Description

The IT Operations Technician is part of a team that performs a broad range of technical and warehouse operational tasks to support Blue Mantis customers, internal departments, and partners. This position will be responsible for the packing/cleaning of IT equipment such as laptops, and IT peripherals. This position is an entry level position that will provide a potential growth opportunity to become a Blue Mantis Configuration Technician.

Key Responsibilities

• This position is onsite Mon-Friday from 8:00AM to 4:30PM working in our Configuration Center/Warehouse in Pawtucket RI.
• Receive and inspect incoming shipments for accuracy and damage.
• Pick, pack, and ship orders according to company standards.
• Load and unload trucks using forklifts, pallet jacks, or manually.
• Maintain inventory accuracy through regular cycle counts and data entry.
• Organize and maintain a clean and safe warehouse environment.
• Responsible for proper cleaning, packaging and component verification of all equipment
• Operate warehouse equipment in a safe and efficient manner.
• Assist with other tasks and departments as needed.
• Update company systems with required data in a detailed and professional manner

Skills, Knowledge & Expertise

• Previous warehouse or logistics experience - Nice To have
• Candidate must be able to lift 10-70 pounds regularly. Occasional lifting of items heavier than 100 pounds with help required.
• Standing, bending, crawling, reaching/stretching, and working on ladders required.
• Expertise with ServiceNow is a plus
• Experience with Microsoft Excel & Office 365 Applications.
• Basic math and computer skills; experience with inventory systems is a plus.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and follow directions.
• Forklift certification - Nice To Have
• Hardware and Operating system familiarity a plus
• Ability to troubleshoot and communicate issues
• Excellent communication skills, ability to interact professionally with clients Excellent customer service skills.
• A+ or Network+ Certification a plus
• Ability to multitask.
• Ability and desire to learn new competencies.
• Includes lifting and moving of IT equipment and boxes.
• Travel (MA,CT,NH,ME,RI,VT)-as needed

Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Just because it's listed it does not mean that you will be awarded the rate listed. Years of experience and specific skills sets justifies the hourly rate that a person will be paid.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.